Client Service Representative
Posted on April 14, 2026 by VCA Animal Hospitals
- Oakland Park, United States of America
- $21.0 - $30.0
- Full Time
Location
Oakland, California, United States of America
Category
Hospital Support Roles
Job Id
R-237617
Job Type
Full timeAt VCA Bay Area Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional Client Service Representative to join us in delivering our mission to our clients and their pets.
ESSENTIAL FUNCTIONS:
QUALIFICATIONS:
BENEFITS:
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. The hourly range for this position is $21 to $30. Compensation is negotiable based on education, experience, and other relevant credentials.
- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
- Scheduling and confirming appointments
- Placing outbound calls for follow-ups and reaching out to prospective clients
- Presenting and explaining fees, including processing payments
- Recommending, selecting, and obtaining products and services, including prescriptions
- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
- Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
- At least one year of proven past experience helping customers
- High School Diploma/GED or equivalent
- Excellent listening and communication skills
- Compassion for pets and people—as well as awareness and understanding of others’ reactions
- Proven decision-making skills to choose the most appropriate course of action
- The ability to integrate new information into problem-solving
- Proficiency in Microsoft Office
- Willingness to work non-traditional hours, including nights, weekends and holidays
- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
VCA Animal Hospitals offers a competitive compensation and benefits package including Medical/Dental/Vision insurance, 401(k) retirement plan, pet care discounts, paid vacation, holidays and sick days, health and well-being programs that provide resources and training. The hourly range for this position is $21 to $30. Compensation is negotiable based on education, experience, and other relevant credentials.
If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Advertised until:
May 14, 2026
Are you Qualified for this Role?
Click Here to Tailor Your Resume to Match this Job
Share with Friends!
Similar Internships
Client Service Representative
Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing toget…
Client Service Representative at Crawfordsville Family Vet
Practice: Whatever your furry friend needs, we can help. We’re a full-service, AAHA-accredit…
Client Service Representative at Harrison Animal Hospital
Practice: Harrison Animal Hospital takes great pride in being a part of this community and working…
Client Service Representative
Overview Join our dynamic team as a Client Service Representative and become the vital link betwee…
Canada SMB Client Services Client Service Representative
What you can expect on a typical day: Be a Trusted Advisor and Problem Solver. You will work indepe…
Client Service Representative – Entry Level
We are seeking a reliable and customer-focused Entry-Level Client Service Representative to join ou…
Recent Internships
Get Email Updates!
