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Customer Service Representative

Posted on June 23, 2026 by 1840&Company

Quezon City, Philippines
N/A

Full Time

Customer Service Representative

LifeStation

Remote, Quezon City, National Capital Region (Metro Manila), Philippines

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Non-Negotiable

RoleWork StructureFirst LanguageLocation

About the Company

1840 & Company is a global organization focused on delivering innovative business solutions that help companies grow, scale, and succeed. Operating in over 150 countries, we support organizations through a range of workforce, operational, and business services designed to drive efficiency and long-term success.

About the Job

We are currently seeking dedicated and customer-focused professionals to join our growing Customer Service team in a remote offshore capacity. Schedule: Shift: 12:30 PM – 9:00 PM EST Work Week: 4 weekdays plus Saturday.

Job Overview

Employment Type:
Full-Time Independent Contractor
Department:
Customer Service/Support
Job Level:
Senior

Education & Experience

Years Of Experience:
3 Years
Business Model:
Minimum Education Level:
Bachelors
Qualification:
Bachelors

Skills

Tools/Platforms:
Ticketing / Incident Management Tools
Email Tools (Gmail/Outlook)
Crm / Support Platforms
Qa / Performance Dashboards
Crm / Customer Success Tools
Ai Data
Ms Office Suite
TeamSupport
Additional Skills:
None
Common Methodologies/Frameworks:
Customer Lifecycle Management
Customer Support
Customer Success Support Process
Customer Success Management (Csm)
Customer Support Workflow Management
Customer Experience (Cx) Management
Additional Skills:
None
General Skills:
Call Center Operations
Ticketing Systems
Customer Satisfaction
Quality Assurance In Customer Service
Additional Skills:
None
Soft Skills:
Data Management
Team Collaboration
Teamwork
Collaboration
Communication
Confidentiality
Time Management
Critical Thinking
Sales Skills
Decision-Making
Additional Skills:
None

Requirements

Technological Requirements:

Language:
English
Location:
Philippines

Responsibilities

Deliver exceptional customer support through phone, email, and/or chat interactions

Assist customers with inquiries and provide timely, effective resolutions
Handle sensitive situations with empathy, patience, and professionalism
Accurately document customer interactions within CRM systems
Maintain a high level of service quality and customer satisfaction
Collaborate with team members and leadership to support operational goals

Qualifications:

Excellent English communication skills, both verbal and written
Strong customer service orientation and problem-solving abilities
Ability to multitask and work efficiently in a fast-paced environment
Comfortable using CRM systems, web-based applications, and data entry tools
Availability to work evening and weekend shifts aligned with EST hours
Reliable internet connection and a quiet remote work environment
Ability to successfully complete HIPAA certification and compliance training

Working Hours

Tuesday:
12:30 P.M. - 9 P.M.
Wednesday:
12:30 P.M. - 9 P.M.
Thursday:
12:30 P.M. - 9 P.M.
Friday:
12:30 P.M. - 9 P.M.
Saturday:
12:30 P.M. - 9 P.M.

Advertised until:
July 23, 2026

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Customer Service Representative

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