Customer Service Representative - Partial Time

We are looking for a fast-paced, detail-oriented Customer Support Specialist to join our support team. This role is the «first line of defense,» focusing on rapidly categorizing and prioritizing incoming requests.

Requirements

• Language Proficiency: Advanced English (C1 level preferred; strong B2 candidates will be considered).
• Efficiency: Proven ability to work under tight Service Level Agreements (SLAs). Communication Skills: Strong written communication skills with the ability to explain complex concepts clearly and concisely.
• Analytical Mindset: Quick learner who can assess a situation and determine the next steps within minutes
• Availability: Must be comfortable with a flexible schedule focused on weekends and Fridays, rarely on weekdays.

Responsibilities

• Ticket Triage: Manage the initial intake of customer inquiries, ensuring each ticket is accurately categorized and prioritized by urgency and technical requirements. SLA Compliance: Maintain an exceptional response pace, aiming for a 10-minute turnaround time per ticket triage
• Multi-Channel Support: Communicate professionally with global clients via chat and email.
• Workflow Optimization: Route specialized issues to the appropriate technical teams to ensure seamless problem resolution
• Platform Mastery: Develop a deep understanding of the Performio SaaS ecosystem to accurately identify client needs.

Working terms

• This position offers a dynamic schedule tailored to our global client base: Primary Workdays: Weekends (Saturday/Sunday) and occasional Fridays and weekdays.
• Shift Rotations: 3 shift options (Morning, Evening, and Night). (CET TIMEShift hours are finalized monthly and adjusted to current client demands

Work Location: Remote

Pay: Php21,186.00 - Php23,000.00 per hour

Expected hours: 75.0 per week

Work Location: In person