Customer Service Representative / Technical Support Representative

Responsibilities:

• Responsible for handling both outbound & in-bound calls from customers or authorized third parties regarding all process & contingency situations arising due to any issues
• Handle customer complaints during peak time and resolve the issues & advice the best resolution available
• Responsible for prompt and accurate response to customer’s needs and requests
• Ability to compare and evaluate possible customer service solutions, and decide which to recommend to customers to best meet their needs and circumstances.
• Input data and verify information as it pertains into related systems as and when required
• Properly document each customer interaction in the servicing systems as defined by the process
• Ensure successful customer support through resolution of back-office tasks whenever not on calls
• Understanding of utilities and associated market participants
• Data collection and analysis are viewed as a continuing and iterative process. Ideally, business decisions are refined over time, based on feedback from earlier analyses and decisions.
• Identify factors important to clients
• Handle customer complaints
• Ensure customer-based quality parameters are measured and tracked
• Manage Vulnerable/Priority customer tasks/processes in the realm of the process
• Ensure privacy is for the customer related information / assets

Qualifications:

• At least 6 months BPO experience
• At least 2nd yr undergrad
• Willing to work onsite

Benefits:

HMO coverage employee and dependents on day 1.

Job Type: Full-time

Benefits:

• Health insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary
• Overtime pay

Ability to commute/relocate:

• Taguig City: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• Notice Period
• Current and Expected Salary
• TOR/Diploma ready? (Y/N)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Preferred)