Dental Office Manager

Open Office Manager Position - 2 locations - Hurst and Rockwall!

Role Overview

The Office Manager is responsible for ensuring the operational and financial health of the practice. This role focuses on managing front office operations, resolving insurance and billing issues, overseeing scheduling efficiency, and ensuring the practice runs smoothly day-to-day.

The Office Manager serves as the operational backbone of the practice, supporting both the clinical team and patient experience while ensuring systems and processes are executed consistently.

This position is ideal for someone who is detail-oriented, operationally disciplined, and comfortable solving problems in a fast-moving environment.

Key Responsibilities

Financial & Accounts Receivable Management

• Monitor and manage Accounts Receivable
• Identify and resolve denied or delayed insurance claims
• Oversee insurance billing processes
• Support claim resubmissions and payment follow-up
• Ensure financial workflows are properly executed

Insurance Management

• Oversee insurance verification processes
• Support staff with complex insurance questions
• Resolve insurance escalations
• Ensure accurate coding and documentation for claims

Scheduling Oversight

• Ensure the doctor and hygiene schedules are optimized
• Identify gaps in scheduling and improve schedule efficiency
• Work with front desk team to maximize patient flow

Operational Leadership

• Handle patient and team escalations
• Maintain operational consistency in front office workflows
• Ensure practice systems and processes are followed
• Support staff with problem-solving when operational issues arise

Systems and Process Execution

• Ensure operational procedures are executed consistently
• Identify operational inefficiencies and suggest improvements
• Maintain organized records and documentation

Qualifications

Preferred:

• 3+ years experience in a dental practice
• Experience with insurance verification and billing
• Familiarity with dental software (Archy, Open Dental, etc.)
• Strong organizational and operational skills

Success in this role means:

• Accounts receivable is actively managed
• Insurance claims are resolved quickly
• Scheduling runs efficiently
• Operational problems are addressed proactively
• The practice runs smoothly day-to-day

We are looking for someone who will be flexing in 2 offices - one in Rockwall, and one in Hurst, so a candidate who is central is ideal. You will be expected to split time between the 2 offices, between 4-5 days a week. Each practice is open for a maximum of 4 days.

Pay: $25.00 - $35.00 per hour

Work Location: In person