Dental Office Receptionist

Ankeny Dental Professionals is looking to grow our team! We are looking for a reliable professional with a fun personality who is up beat, outgoing, great with customer care, and has strong problem solving skills to fit in with our amazing team. Some dental experience is preferred.

Our admin team is the face and voice of our office. They are normally the first and last person spoken to when patients walk through our doors. They coordinate, integrate, and represent all facets of patient services from the first phone call through continuing care compliance. They are responsible for filling the doctor and hygiene schedules in a balanced, customer service-oriented way. They manage the daily, weekly, and monthly schedule to meet the practice’s production, efficiency, and collection goals. All administrative and computer input functions that support an ideal schedule are attended to with detail and a focus on the best outcomes.

The Appointment Coordinator markets the practice through a helpful, kind, and considerate approach to patient needs while using excellent verbal skills. To ensure consistency and stability, the Appointment Coordinator is also cross trained with the Financial Coordinator so that they can assist when required. The number one responsibility of all employees is patient care and meeting patient needs.

A strong candidate would be comfortable with the following skills:

· Relationship building skills

· Telephone/conversion skills

· Multi-Tasking

· Strong attention to detail

· In-depth computer knowledge of practice management software

· Ability to represent the practice in a positive and welcoming way

· Excellent verbal skills with patients and staff

· Overall understanding of office philosophy and systems

· Some understanding of dental insurance

· Self-directed

· An individual with a valid Dental Assisting certification who is interested in a dual role would be a very strong candidate but this isn't a requirement.

Benefits:

• 401(k)
• 401(k) matching
• Internal Dental insurance Plan
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Customer service: 2 years
• Dental office experience (preferred): 1 year

Work Location: One location

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 2 years (Required)
• Computer skills: 2 years (Required)
• Phone Skills: 2 years (Required)
• Dental office: 1 year (Preferred)

License/Certification:

• Registered Dental Assistant (Preferred)

Work Location: In person