Desktop Support Specialist L1

Job Summary:

We are seeking a proactive and customer-focused IT Support Engineer – Level 1 to join our technical support team. This entry-level position is responsible for providing first-line support to end users by resolving hardware, software, and network-related issues. The ideal candidate is passionate about technology, eager to learn, and committed to delivering high-quality IT support.

Key Responsibilities:

• Serve as the first point of contact for users seeking technical assistance via phone, email, or in person.
• Troubleshoot and resolve issues related to desktops, laptops, printers, and mobile devices (Windows/macOS).
• Support commonly used applications including Microsoft Office Suite, Microsoft 365, email clients, and browsers.
• Perform basic network troubleshooting (e.g., connectivity, IP conflicts, VPN issues).
• Assist with user account creation, password resets, and access permissions via Active Directory.
• Install, configure, and maintain software and hardware according to company standards.
• Log, prioritize, and track support requests using a ticketing system (e.g., ServiceNow, Jira, Freshdesk).
• Set up and support audio/visual equipment for meetings and presentations.
• Escalate unresolved issues to Level 2/3 support teams as needed.
• Maintain accurate documentation of issues, solutions, and asset records.

Requirements:

• Diploma or Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
• 0–2 years of experience in a similar IT support or help desk role.
• Basic understanding of Windows OS, Microsoft 365, and networking fundamentals (TCP/IP, DNS, DHCP).
• Strong problem-solving and communication skills.
• Customer-service mindset with the ability to explain technical information clearly.
• Willingness to learn and adapt in a fast-paced environment.

Nice to Have:

• Familiarity with ITIL practices.
• Experience with Active Directory and remote support tools (e.g., TeamViewer, AnyDesk, RDP).
• Certifications like CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or ITIL Foundation.

Job Types: Full-time, Part-time, Contract
Contract length: 12 months

Ability to commute/relocate:

• Bergen: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you valid work permit in Norway

Language:

• English (Required)

Location:

• Bergen (Required)