Digital Channels Manager

Your New Role

We are looking for a Digital Channels Manager to develop and optimize our client’s digital ecosystem—from the customer portal to other digital touchpoints—ensuring a seamless, engaging, and revenue-generating experience for their customers.

In this pivotal role, you will work closely with business development, product teams, UX experts, and commercial teams. You will drive customer adoption, create measurable value, and directly contribute to revenue growth within digital services.

As Digital Channels Manager, you will:

• Lead Digital Channel Strategy: Develop and execute a digital strategy aligned with business objectives, identify trends, and uncover opportunities to enhance customer experience.
• Optimize Digital Channels: Oversee the customer portal and other digital touchpoints to ensure intuitive, user-friendly, and high-performing experiences.
• Enhance User Experience: Collaborate with UX/UI teams, gather user feedback, and implement improvements.
• Drive Data-Driven Insights: Track performance, analyze user behavior, and use insights to continuously optimize channels.

You will join an organization where digitalization is a top priority, and your ideas will have real impact.

Good to Know

Scope of employment: Full-time, 100%
Type of contract: Fixed-term employment as a consultant via JobBusters.
Working model: On-site.
Start date: As agreed
End date: 2027-02-26, with the possibility of extension
Application deadline: 2025-12-04
In your application: Please ensure that your CV clearly demonstrates how you meet the qualifications required by the client.

To succeed in this role, you will need:

• Minimum 12 years of experience, ideally in business or service development focused on digital solutions.
• Proven track record of leveraging data to create value-added digital services.
• Experience in service sales and software-based business models.
• Fluency in English, both spoken and written.
• Commercial intuition, excellent communication, and teamwork skills.

What we Offer

• Secure employment with a collective bargaining agreement, insurance coverage and occupational pension
• Wellness allowance and employee discounts and offers via Benifex (e.g., health, leisure, transport and healthcare)
• Flex pension and access to the Lifeplan pension advisory service
• Additional compensation during parental leave
• Occupational health services
• Long-term assignments and a dedicated Consultant Manager for personal support
• Opportunities to build valuable experience, expand your network and grow your future career

We look forward to receiving your application

We review applications on an ongoing basis. As recruitment processes in the consulting industry can move quickly, the position may be filled before the advertised deadline — so we encourage you to apply as soon as possible.