Director Of Patient Services

Job ID: 682
Location: 10300 Linn Station Rd, Louisville, KY 40223
Job Type: Full-time
The Patient Services Director will be responsible for the ongoing development of a high-functioning call center team accountable for maximizing patient scheduling and contributing to overall company performance. This role will lead and manage the execution of answering calls and written interactions, quality scoring, ACD system management, team member scheduling and attendance, training and development, departmental budget compliance, hiring and progressive discipline, and communication with the leadership of the organization. Leads and manages supervisors and team members.

What You’ll Love About Us:

• A Positive, Team-Oriented Culture: We believe in supporting one another and celebrating successes, big or small.
• Opportunities for Growth: We’re committed to helping you advance your skills and reach your career goals.
• Work-Life Balance: Flexible scheduling and an environment that respects your personal time.
• Your voice matters: We encourage feedback and innovation at every level.

Benefits of being part of the Mortenson Dental Partners Team

• Benefits are available after 60 days of employment
• Medical, dental, and vision insurance with company contribution
• Life Insurance
• Flexible spending (health and dependent care) account
• Paid Time Off & 6 paid holidays off
• Employee Stock Ownership Plan
• 401K
• Daily Pay
• Professional development assistance
• FREE continuing education opportunities
• Employee assistance program

Responsibilities:

• Collaborate with Patient Services leaders to achieve department goals and objectives.
• Produce and maintain department measurements and evaluation reports as instructed.
• Work with Patient Services leaders to establish and maintain expectations of exceptional patient experiences, balancing service levels and costs.
• Coach, develop, educate and document the success of PS leaders and team members in the department.

Requirements:

• Bachelor Degree
• 5 years of customer/patient service experience
• 3 years of leadership experience
• Google Suites or equivalent

Any offer of employment is contingent upon the Company’s determination that the candidate has successfully passed a background check, including a drug screen.
We are an equal-opportunity employer and consider all qualified candidates equally.