End User Support

• Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved
• Act as the escalation for all computer and system related concerns from clients or other employees that cannot be resolved by the Service Desk.
• Organize and file documentation pertaining to warranties and instructional guides for computer hardware.
• Maintain a working log detailed all required system updates, as well as the date of completion
• Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems.
• Resolve technical issues related to network interruptions Install and configure computer systems and applications within the company

• 0-1 year of relevant functional experience in similar roles
• Exceptional customer-facing skills
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop programs
• Accept constructive criticism and customer feedback regarding their experience with software or IT services Good experience working with different operating systems including Windows and Mac OS
• Ability to prioritize and manage several milestones and projects efficiently
• Professional written and interpersonal skills are essential when communicating with customers and clients
• Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese)

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