Enterprise Account Manager

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?

We are looking for a passionate team player who aligns with our value sand culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!

We’re looking for an experienced Account Manager to join our team and drive growth, retention, and long term customer success. In this role, you’ll own a portfolio of customers, strengthen relationships, unlock new opportunities, and ensure every client receives an exceptional Vocus experience.
Reporting to the State Manager you’ll collaborate closely with our delivery, service, and product teams. This is a hybrid role (2 days per week in the office) with occasional customer travel.
What you’ll be doing

• Own the strategic management of assigned customer accounts, including account planning, relationship development, and delivering on retention and growth objectives.
• Build long term account strategies that address client needs and identify upsell and cross sell opportunities.
• Nurture and expand relationships with key customer stakeholders through regular business reviews and value add engagements.
• Own the renewal process, proactively addressing risks, negotiating terms, and preventing churn.
• Drive additional sales within accounts—new product adoption, upgrades, and solution expansions—partnering with pre sales where required.
• Lead and coordinate resolution of service or support escalations, working with operational and support teams to maintain customer confidence.
• Achieve or exceed retention and expansion targets, accurately forecasting growth and monitoring revenue performance across your account base.
• Maintain accurate CRM data at all times, including account insights, opportunity pipelines, engagement history, and forecast notes.
• Deliver exceptional experiences to customers while upholding Vocus values.
• Engage effectively with internal teams to ensure seamless customer support and outcomes.

What you’ll bring

• 4+ years’ experience in enterprise or mid market account management.
• Strong capability in account planning, including white space identification and expansion planning.
• Proven experience managing C suite or Government stakeholders with confidence and professionalism.
• Strong commercial acumen, including contract renewals, pricing discussions, and commercial governance.
• Demonstrated success in driving cross sell/upsell opportunities and building healthy pipelines.
• Excellent written and verbal communication skills.
• Expert-level presentation skills, able to engage senior stakeholders and articulate value effectively.
• Bachelor’s degree preferred.

What We Offer
Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts to over 400 retailers.
• Competitive leave options, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and 5 extra days of Vocus leave each year, plus more.
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process.