Fair Housing Compliance Coordinator

Portland Housing Authority (PHA) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and the people we serve.

POSITION SUMMARY

The Fair Housing Compliance Coordinator serves as Portland Housing Authority’s (PHA) central point of coordination and expertise for Fair Housing compliance, Violence Against Women Act (VAWA) protections, reasonable accommodations, program integrity, and complaint resolution across all PHA affordable housing programs.

The position is responsible for coordinating sensitive compliance matters, training staff agency-wide, maintaining consistent practices, and supporting investigations, hearings, audits, and corrective actions. This role works across departments to ensure staff understand and follow Fair Housing and Housing and Urban Development (HUD) requirements, while maintaining a resident-centered, trauma-informed, and confidential approach.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Central Point of Contact & Coordination

Serve as the primary point of contact for Fair Housing (FH), VAWA, requests for reasonable accommodations (RA), fraud, and program integrity matters.

Receive, coordinate, and route complaints, referrals, and inquiries to appropriate departments.

Ensure consistent handling, documentation, and follow-through across all PHA programs.

Maintain centralized tracking systems for compliance-related cases and issues.

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Fair Housing Complaints & Hearings

Coordinate intake, tracking, investigation support, and resolution of Fair Housing-related complaints.

Prepare and maintain complete case files for informal reviews, hearings, and external agency inquiries.

Serve as a neutral, knowledgeable point of contact for residents throughout the complaint and hearing process.

Ensure required notices, timelines, procedural safeguards, and documentation standards are met.

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VAWA Compliance

Coordinate VAWA protections, including certifications, confidentiality safeguards, emergency transfers, and required notices.

Ensure survivor information is handled in strict compliance with confidentiality requirements.

Support staff in applying trauma-informed, survivor-centered practices.

Track and document VAWA cases to demonstrate compliance.

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Program Integrity, Fraud & Repayment Agreements

Coordinate program integrity activities across all PHA affordable housing programs.

Assist with intake, documentation, and coordination of suspected fraud, misrepresentation, or program violations.

Prepare, track, and monitor repayment agreements in coordination with Finance and Compliance Department Manager.

Maintain documentation sufficient to support enforcement actions, audits, and external reviews.

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General Complaints & Case Coordination

Coordinate and track general complaints related to program compliance.

Ensure complaints are documented, reviewed, and resolved in a timely and consistent manner.

Identify trends or recurring issues and elevate concerns as appropriate.

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Auditing, Monitoring & Reporting

Assist with internal audits, file reviews, and monitoring activities.

Support HUD monitoring visits and internal or external audits.

Maintain reports and compliance metrics related to complaints, grievance hearings, fraud referrals, and repayment agreements.

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Training, Guidance & Staff Support

Develop and deliver training for staff across all departments on Fair Housing, VAWA, reasonable accommodations, complaint handling, fraud awareness, and documentation standards.

Serve as an ongoing resource to staff regarding compliance questions and procedural guidance.

Assist in developing and updating policies, procedures, forms, and tools to support compliance and consistency.

Promote agency-wide understanding of Fair Housing obligations and resident rights.

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HUD Systems, Cross-Training & Technology

Cross-train and support staff use on HUD and PHA systems as needed, including Secure Systems and other HUD-required platforms.

Maintain accurate electronic records and data integrity across multiple systems.

Demonstrate ability to work effectively across multiple software platforms and databases.

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CONFIDENTIALITY & PROFESSIONAL STANDARDS

Maintain strict confidentiality of all applicant, participant, and case information.

Handle highly sensitive matters—including VAWA disclosures, fraud investigations, and hearings—with discretion and professionalism.

Adhere to all applicable privacy, data security, and records-retention requirements.

Exercise sound judgment when handling information involving legal risk or resident safety.

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KNOWLEDGE, SKILLS, AND ABILITIES

Strong knowledge of Fair Housing laws and HUD compliance requirements.

Understanding of program integrity, fraud prevention, and audit readiness.

Ability to train and support staff across disciplines.

Strong organizational, analytical, and communication skills.

Ability to manage multiple cases and systems simultaneously.

Proficiency with standard office software and ability to learn housing and HUD systems.

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MINIMUM QUALIFICATIONS

Associate’s degree or equivalent combination of education and experience.

Two (2) or more years of experience in housing compliance, case management, auditing, or a related field.

Experience handling confidential information in regulated environments.

Familiarity with HUD-funded housing programs is strongly preferred.

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WORKING CONDITIONS

Office-based with regular interaction with staff and residents.

Occasional attendance at hearings, audits, or training sessions.

Must maintain professionalism in sensitive and high-stakes situations.

Pay: From $56,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person