Guest Experience Host/Hostess

Guest Experience Host

Fiddle + Bow Collection

Doolin, Co. Clare
In-person role

About the Role

Living and working in Doolin offers something rare — stunning surroundings, a strong sense of community, and a slower pace outside of peak hours. We’re looking for a Guest Experience Host to join the front-of-house team at the Fiddle + Bow Collection, someone who enjoys people, takes pride in service, and values balance alongside meaningful work.

This role goes beyond a traditional receptionist position. You’ll be the first hello and last goodbye, helping guests feel genuinely welcome across our hotel, lodges, and cottages — while being part of a supportive, close-knit team in one of Ireland’s most beautiful locations.

Who We Are

Established in 2019, the Fiddle + Bow Collection is a growing hospitality group based entirely in Doolin. The collection includes:

• A 13-bedroom luxury hotel
• 36 self-catering lodgings
• Russells Bar, Russells Fish Shop, and The Rocket House

We’re proud to be locally rooted, quality-led, and experience-driven. We aim to deliver world-class hospitality in a way that feels personal, thoughtful, and relaxed — for guests and staff alike.

What You’ll Be Doing

Guest Welcome & Experience

• Create a warm, relaxed sense of arrival at check-in and a genuine farewell at check-out
• Welcome resident and non-resident guests and assist with questions or requests
• Act as a friendly point of contact throughout a guest’s stay
• Offer local knowledge, directions, and recommendations for activities and experiences

Front Desk & Communication

• Answer phones and manage guest enquiries professionally and efficiently
• Handle room and restaurant reservations
• Ensure billing and guest accounts are accurate
• Manage emails and general front desk administration

Operations & Teamwork

• Work closely with housekeeping to ensure rooms are prepared and ready for arrivals
• Support smooth daily operations across the hotel, lodges, and cottages
• Complete general administrative tasks as required
• Assist with any reasonable duties that support guest experience and team success

This Role Is Ideal for Someone Who

• Enjoys working with people and creating positive experiences
• Values a healthy work–life balance in a unique coastal location
• Is organised, calm, and friendly under pressure
• Can work independently while also being a strong team player
• Has experience in customer service or hospitality (helpful, but not essential)
• Is comfortable using computers and booking systems

What We Offer

• A welcoming, supportive workplace culture
• A lifestyle-friendly role in one of Ireland’s most scenic villages
• Competitive salary
• Flexible scheduling
• Competitive holiday programme
• 25% discount on food & beverage across the Collection
• 25% discount on rooms across the Collection
• Free meals on duty
• Free on-site parking
• Staff referral scheme
• Employee Assistance Programme

We are proud to foster a workplace culture committed to diversity, equity, and inclusion, and we welcome applications from all backgrounds and experiences.

How to Apply

If this sounds like a role you’d enjoy — and a place you’d like to spend your working days — we’d love to hear from you.

Please send your CV and cover letter to us

Job Types: Full-time, Part-time

Pay: From €14.50 per hour

Benefits:

• Bike to work scheme
• Employee assistance program
• Employee discount
• Food allowance
• Housing allowance
• On-site parking

Ability to commute/relocate:

• Clare, County Clare: reliably commute or plan to relocate before starting work (required)

Language:

• English (required)

Work authorisation:

• Ireland (required)

Work Location: In person