Hvac Customer Service Representative

Join The Same Day Air Repair Team
Simple, Dependable and Always Reliable

At Same Day Air Repair, we are a team of constant growth and drive.

Our first priority is our employees, their development, and their work-life balance. Work friends and teams are important, but we know your real family is most important! We believe in compensating our employees well for the time they spend away from their families and dedicate themselves to our successes.

Details about the Job: Experience with Service Titan is a plus

Job Summary

The function of our CSR's is to quickly and efficiently answer customer phone calls and book them for HVAC service all while providing excellent customer service. People we want for this position excel at customer service and understand the team depends on them to at times work nights and weekends or after-hour shifts as assigned to fulfill the seasonal needs of the field service team.

Don’t sit and stress as you read this job offer. If you have previous customer service phone support experience and Microsoft computer skills, then we can train you to do this job. We just need customer service-minded, reliable, dependable, dedicated individuals to push our team’s successes further. Come join an amazing team of individuals, we are the team for you!

Apply now because we really want to meet you and it’s a perfect time to join before the Arizona Heat takes over.

SDAR is Proud to Offer

• Competitive Pay
• Family and Team atmosphere
• Constant All Around Support
• Management Support
• Vacation & Sick leave
• 6 Paid Holidays
• Growth & Advancement Opportunities
• On-going Training & Development
• We are a Drug-Free Workplace
• Applicants for this position are subject to a new hire drug screen

** Compensation Determined upon Employment **

Job Duties:

• Provide Fast Friendly and Fun customer service to both internal and external customers
• Answer incoming calls related to service, billing, and other departments.
• Schedule service/estimate appointments in a timely manner.
• Make outbound calls to book, confirm, and survey upcoming or completed appointments when not dispatching.
• Manage customer concerns and work to resolve them efficiently and effectively
• Build and send Daily reports using excel
• Accurately time in, out, and closeout technicians by the job.
• Support schedulers
• Escalates issues as required and ensures adequate follow-up/resolution.
• Other assigned duties as directed by management

Education and Experience:

• High school diploma or equivalent
• 2-5 years of experience in a customer service environment
• HVAC, Plumbing, Electrical experience a plus but not required
• Experience with SW Remote, service titan, success ware, also a plus but not required

Key Competencies:

• Critical Thinking and Problem solving
• Able to work well under pressure
• Strong team player but able to make decisions independently
• Honesty and integrity
• Excellent written and verbal communication skills
• Highly organized with a strong multi-tasking ability
• Detail-oriented
• Adept learner
• Proven ability to process high volumes of work with great accuracy
• Basic knowledge of Microsoft Office applications

Physical Requirements:

• Must be able to sit for long periods of time
• Must be able to work effectively remotely following al business rules provided
• Must be able to work varying shifts including days, nights, and weekends

Equal Employment Opportunity
SDAR dba Same Day Air Repair is committed to an equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to: race; color; religion; genetic information; national origin; sex; pregnancy, childbirth, or related medical conditions; age; disability; citizenship status; uniform service member status; or any other protected class under federal, state, or local law. In Arizona, the following also are a protected class: race, color, religion, sex, age, disability, AIDS/HIV status, national origin, status as a cardholder for medicinal marijuana, and genetic test results.

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Benefits:

• Paid time off
• Referral program

Shift:

• 10 hour shift
• 12 hour shift

Work Location: In person