Ics Intern, Business Transformation

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Are you ready to take your university experience and apply it in the real world? International Card Services is focused on a multi-year roadmap to drive critical Growth, Efficiency and Governance initiatives. An integral part of this newly formed organization is an ongoing focus on strategic and transformational projects that span international markets and functions. The Intern of ICS Transformation will partner with the ICS Transformation team to implement these high-impact initiatives, primarily across our lead markets like India, Mexico, Canada, UK, Australia, and Japan to deliver on our goals of improving operational efficiency and driving top and bottom-line impact for American Express.

At the end of this internship, you will have had the opportunity to develop, utilize and complete the following:

Marketing Skills:

• Drive results with a ‘speed-to-market’ focus, implementing marketing initiatives from planning, management, and delivery
• Adjust actions in response to a constantly changing digital and loyalty landscape, knowing when to adopt existing ideas and when to innovate

Relationship Management:

• Successfully manage and coordinate efforts within and across teams to deliver against marketing plans
• Turn relationships into productive partnerships across multiple internal and external stakeholders for successful collaboration and project/campaign success

Communication Skills:

• Superior communication and influencing skills that result in buy-in and acceptance across multiple stakeholders
• Present business recommendation and marketing plans to senior leadership

Analytical Thinking:

• An ability to select, review, and analyze performance drivers and data sets related to performance of products/services.
• Draw actionable insights from analyses and initiate collaboration with internal/external partners to optimize marketing programs

Minimum Qualifications

• Currently pursuing an undergraduate Commerce/Business/Management degree with a demonstrated interest in marketing and/or general management (please note that students enrolled in a Masters/Graduate program are ineligible for this posting)
• Target graduation date in 2025 or 2026
• Must be able to work full-time Monday to Friday for the duration of the internship
• Must be able to work from our Sheppard Office in Toronto, Ontario as this is a hybrid internship

Preferred Qualifications

• Demonstrated ability with project management, attention to detail and prioritization skills in a fast-paced environment
• Demonstrated communications skills, both written and verbal
• A proven ability to challenge the status quo and improve existing processes
• A focus on innovation and the desire to own a project from conception through implementation, and evaluation
• Excellent relationship management skills, and comfort working across various levels within an organization to drive results

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Career development and training opportunities

American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the “Prohibited Grounds”). If you have a disability and need accommodation, please speak with the Recruiter for more information.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.