Internal Service Advisor

Are you a highly motivated, dedicated and driven individual? If you answered yes to all three, then you are the right person to join our team as an Internal Service Advisor with Toyota On The Park!

About Toyota On the Park:

At Canada One Auto Group, we strive to provide world class products and excellent customer service to all of our customers. We provide our employees with a culture that is unique, community involved and focused on continuous improvement with potential to move up within the company.

Under the umbrella of Canada One Auto Group, Toyota On The Park strives to provide an experience that is memorable and positive for all customers. At Toyota On The Park, our main focus is reflected in our commitment to the community in which we live and work.

As an Internal Service Advisor a typical day might include the following:

• Maintain strong Hours Per RO performance and track daily targets
• Monitor repair progress, keep customers informed, and follow up promptly
• Review completed work with customers, explain charges, warranties, and additional recommendations
• Inspect completed work (or coordinate inspections) to ensure repairs meet Toyota quality standards before vehicles are returned to customers
• Work with technicians to identify any additional issues found during repairs and relay that information promptly to service advisors for customer authorization
• Maintain high CSI scores through consistent, quality customer interactions
• Resolve customer concerns professionally and effectively
• Greet customers promptly and warmly, ensuring a positive first impression
• Identify and confirm vehicle service needs through active listening and clear communication
• Present accurate cost estimates, secure approvals, and set realistic timelines

This position might be right for you if:

• A valid G class license with a clean drivers abstract
• Ability to stay organized and deal with high volume during mid month and month end
• Minimum of 2 years of relevant work experience
• Ability to work in a fast paced environment and be a team player
• Willingness to learn about new car technologies
• Attention to detail, strong organization skills and the ability to multitask
• Excellent time management skills with attention to detail
• A high level of motivation, positive energy and strong customer service skills

Compensation

• Group Benefit Plan after three months of employment
• Management support
• Training programs
• Great team-oriented atmosphere

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities, a request for accommodation will be accepted throughout the hiring process.

In accordance with Ontario’s Employment Standards Act (ESA) requirements, we confirm that this job posting is for an existing position within our organization.

As an equal opportunity employer, we encourage applications from all qualified individuals, including persons with disabilities, visible minorities, women, and Indigenous peoples. We appreciate your interest in joining our team; however, only candidates selected for an interview will be contacted.

Toyota On The Park is an equal opportunity employer. We welcome and encourage applications from individuals with disabilities. Accommodations are available upon request throughout the recruitment process.

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Job Types: Full-time, Permanent

Pay: From $50,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Vision care

Ability to commute/relocate:

• North York, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a G Class Driving License?
• What is your residency here in Canada?

Experience:

• Service Advisor : 2 years (required)

Work Location: In person