It Support

Job Description:

● Candidate must possess at least Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
● Successful candidates will be part of a team that will be responsible for providing support for various Client offices.
● At least 1 Year(s) of working experience in the related field is required for this position.
● Troubleshoot, diagnose and resolve problems related to hardware and software
● Receives calls and inquiries, provides support in accordance with established processes and document incidents and resolution
● Provide one-on-one end-user incident & service request resolution over the phone for workstation software and hardware.
● Properly escalating unresolved queries top the next level support
● Utilize excellent customer service skill and exceed customers expectation
● Performs all hardware and software concerns like assist in the new installation/setup, maintenance update/upgrade and troubleshooting
● Maintain detailed and up to date documentations (equipment inventory, network diagrams and device configurations)
● Good Communication Skills
● Able to work under pressure, multi-task and reliable

Knowledge and Skills:
● Exhibit good knowledge in computer (desktop/laptop/mobile devices/peripherals) hardware and software applications setup/maintenance and troubleshooting
● Basic knowledge in network (wired/wireless) setup/maintenance/troubleshooting
● Basic knowledge in telephony/voice system
● Familiarity in CCTV systems

Job Type: Full-time

Pay: Php18,000.00 - Php20,000.00 per month

Ability to commute/relocate:

• Quezon City: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Work Location: In person