It Support Technician (Open To Freshgrads! - Manila)

Job Description

Computer, End User Technician

Job Summary

The Computer, End User Technician operates under the general supervision of the Supervisor, IT Operations. This role is responsible for providing entry-level technical and administrative support related to the installation, maintenance, and troubleshooting of personal computer systems, primarily supporting remote employees.

The Technician performs Level 1 triage, delivers remote support across Desktop, Software, Telecommunications, Systems, and Networking teams, and handles lower-complexity end-user support issues. The role also includes training employees on company-issued equipment and approved software applications.

Key Responsibilities

• Troubleshoots, configures, and maintains personal computer hardware, software applications, and peripherals.
• Provides technical support to remote employees, including connectivity and system-related issues.
• Diagnoses and resolves remote access and network connectivity concerns.
• Assists in identifying and resolving voice quality issues affecting remote staff.
• Installs and configures Microsoft technologies in accordance with company best practices.
• Troubleshoots Windows 10 operating system issues, including common hardware and software problems.
• Supports telecommunication applications and hardware in coordination with the Telecommunications team.
• Communicates effectively with end users, client support personnel, peers, and supervisors to resolve technical issues.
• Maintains accurate IT asset inventory records and participates in hardware and software inventory control and reporting.
• Packages and ships IT equipment securely to remote employees.
• Ensures compliance with company policies, procedures, and security guidelines.
• Responds to user incidents and service requests within defined Service Level Agreements (SLAs).
• Participates in the Desktop team on-call rotation schedule.
• Performs additional duties as assigned.

Required Skills and Qualifications

• Minimum of one (1) year of experience as a Personal Computer Technician or equivalent experience within an IT or operational support environment.
• Demonstrated ability to troubleshoot and resolve technical issues remotely.
• Proficiency in Microsoft Office applications, including Word, Excel, OneDrive, and Teams.
• Working knowledge of Microsoft Windows operating systems, PC-based software applications, printers, and basic networking concepts.
• Familiarity with remote support tools (e.g., Bomgar or similar platforms).
• Foundational understanding of personal computer hardware and peripherals.
• Ability to diagnose and resolve hardware-related issues, including component-level troubleshooting, repair, and replacement.
• Strong verbal and written communication skills.
• Professional demeanor with the ability to represent the IT department effectively and provide customer-focused support.
• Demonstrated accuracy, reliability, and ability to meet deadlines.

Physical Requirements

• Ability to lift and transport equipment weighing more than 25 pounds on occasion.
• Frequently required to sit, speak, and listen.
• Required to walk, use hands and fingers to operate tools or equipment, and reach with hands and arms.
• Must possess close vision and the ability to adjust focus as necessary for technical tasks.

About the company

• At Qualfon, we are focused on delivering engaging interactions and positive experiences that leave a lasting impression. When you work here, you have the power to make each person’s life better. Our Qualfon Mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients.

Job Type: Full-time

Pay: Php16,000.00 - Php18,000.00 per month

Application Question(s):

• This position requires full-time onsite work. Please indicate your expected salary for this role.
• Are you comfortable working both morning and night shifts, depending on business needs?
• Do you have at least one (1) year of experience as a Personal Computer Technician?
• Do you have experience working in a BPO environment?
• Are you comfortable lifting and moving IT equipment when needed?
• Are you familiar working with MS Office applications?
• Are you comfortable communicating with users and stakeholders both verbally and in writing?
• Are you available to start as soon as possible?
• Is the email address on your CV active and can be used to contact you regarding next steps?

Work Location: In person