Itsm Change Management Analyst

Responsibilities:

• Enforce and track Change Management process to support Sarbanes-Oxley (SOX) and audit requirements.
• Review and process Requests for Change, conduct pre-planning and conflict analysis reviews, and post-implementation reviews for changes.
• Collaborate with change owners, implementers, stakeholders, and different IT support groups.
• Facilitate Enterprise Change Advisory Board (CAB) and other Domain CAB meetings.
• Generate Change Management reports and review operational metrics to ensure KPIs are met.
• Initiate improvements to existing Change Management policies, and procedures.
• Participate in QA functions such as System Integration Testing (SIT) and User Acceptance Testing (UAT) during ServiceNow upgrades and Change Module enhancements.
• Assist IT employees in training, and adherence to the Change policy.
• Facilitate ITSM Change Management orientation, training, and roadshows.

Qualifications:

• Bachelor’s degree in Information Technology or any related field.
• With 5 years of professional experience in ITSM change management.
• With experience in Change Advisory Board Engagement and Facilitation and KPIs.
• Knowledgeable in SOX Compliance and ServiceNow tool.
• Strong written and verbal communication skills
• Employment Type: Contract/Project-based; 6 months to 1 year initial duration but subject for extension.
• Work Schedule: Monday- Friday. Night Shift (10PM- 7AM) but must be open to work on shifting schedule when needed.
• Work Set-up: 100% onsite
• Location: BGC, Taguig
• CAN START ASAP or at least 15 DAYS NOTICE

Job Type: Temporary
Contract length: 6 months

Pay: Php70,000.00 - Php80,000.00 per month

Work Location: In person