Loan Service Assistant

Position Summary:

Support loan operations and lending activities for both commercial and consumer loan portfolios

Qualifications Required:

• High School/GED diploma
• Minimum three years’ experience with commercial loan servicing
• Proficiency in using Excel, Word, Outlook and other applicable software
• Basic Accounting Skills

Qualifications Desired:

• Minimum one year consumer loan servicing
• Basic Accounting Skills
• Customer service experience
• Prior Experience with Fiserv CORE DNA Operating System

Essential Functions and Responsibilities:

• Accurately input all commercial loans on the CORE DNA system including Commercial Mortgages, Term Loans, Lines of Credit, Letters of Credit, Time Loans, Participated Loans, Master Lines, SBA Loans
• Accurately input all consumer loans on CORE DNA system including Consumer Secured and Consumer Unsecured
• Perform quality control reviews of loan bookings i.e. review of loan documents
• Process loan fees and costs in accordance with standard accounting practices
• Update borrower information in collateral and/or credit files as required
• Accurately complete approved/authorized loan maintenance requests received from various Lending areas including, Scheduled Review
• Update, Loan Officer Changes, Risk Rating Changes, Document Request Updates, etc.
• Process line advance requests accurately; verify availability, proper approval and compliance with loan conditions
• Produce and verify loan billings and notices and review for accuracy prior to mailing
• Process payoff requests in a timely manner i.e. pre-payment penalties
• Monitor paid loans, execute releases of collateral, return documentation to borrowers
• Assist lending staff and customers with questions and issues regarding loans
• Process loan payments accurately and timely in accordance with payment schedule
• Service Banks portfolio of “pool” loans and purchased mortgages
• Service Banks portfolio of SBA
• Reconcile various daily, weekly, monthly and quarterly reports i.e. general ledger
• Inform manager of any issues or discrepancies found
• Assist in the monitoring of collateral files i.e. mortgage deeds, motor vehicle titles, etc.
• Inform Lending Officers of documentation deficiencies and defects
• Assist with the origination of letters relating to insurance renewals i.e. Hazard, etc.
• Assist with updating CORE DNA system with insurance renewal policies, appraisals, UCC filings and recorded documents
• Assist manager with internal and external auditors and examiners audit requests
• Develop strong knowledge of bank services and products
• Regular and predictable attendance
• Adhere to all the policies/procedures/requirements outlined in Employee Handbook
• Comply with all Bank policies, procedures, audit requirements, and federal regulations
• Complete all required training within deadlines as related to this position
• Perform other related duties as assigned

Success Factors/Job Competencies:

• Ability to work well independently and with others
• High degree of accuracy and attention to detail
• Strong communication skills, written and verbal
• Organizational and time management skills

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Work Location: In person