Marketing / Admin / Patient Coordinator

Are you great with people? Do you want to work somewhere you can make a difference in people's lives? Do you believe in quality healthcare?

Independent private-practice abdominal and pelvic health physical therapy clinic seeking outgoing person to work at front desk and act in patient coordinator, sales/marketing and administrative roles. The ideal candidate will enjoy talking to people, be a great phone communicator and be able to multi-task and switch priorities quickly.

Full time, PERMANENT job. THIS IS NOT A SUMMER JOB FOR STUDENTS. Paid time off. Access to gym equipment and yoga wall. Health stipend.

Responsibilities/Duties: Job duties will be directed by owner and will vary weekly. They may include but are not limited to the following:

• Patient management: Answering phone, communicating with potential and existing patients within 24 hours of call/message, answering questions, describing pelvic health PT and how it can benefit patients
• Scheduling new patients, fulfilling existing patient schedule change requests
• Calling MD offices to get referral orders and signed POCs
• Must be comfortable talking about sensitive information and topics: including sensitive body parts, trauma, sexual dysfunctions, sales/marketing language, finance
• Marketing/Sales: Using persuasive language to describe what sets our business apart from others, converting and booking leads, collecting reviews/feedback from patients, attending events, making marketing materials and social media, mailings
• General administration: Managing contact list, electronic filing of records, Other necessary administrative tasks to support business and PT/OTs
• Maintain office/facilities: clean equipment, maintain cleanliness of office, put away laundry
• Assist owner with general miscellaneous administrative tasks

Experience:

• Right candidate must be comfortable and mature listening/talking about sensitive topics including sexual abuse/trauma, pelvic anatomy, urinary and bowel problems, and sexual orientation, pregnancy, sexual dysfunction and other pelvic/abdominal dysfunctions without judgement
• Must be a good communicator, be comfortable using scripts and persuasive language and have positive attitude, initiative and time management skills
• Be comfortable talking on the phone and thinking on your feet
• Must have experience with customer service and marketing/sales
• Be familiar with scheduling/taking payments
• Be friendly, motivated and like to have FUN!
• Be organized, attentive to detail, and creative
• Be looking interested in a job that grows as we grow!

Other:

• 38-40 hours/week; full-time; in office
• Regular business hours 8:00 am-5:00 pm
• Paid time off
• Health stipend
• Will be provided company ipad or computer to use for business only
• Paid training; hands-on training, roleplay and phone scripts; on-going mentoring
• Company outings and team building activities quarterly

Pay:

$18-20/hour depending on skills/experience

Email cover letter and resume to: dr.casey@fettleandfit.com

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Health savings account
• Paid time off
• Professional development assistance

Application Question(s):

• Give us an example of an experience you had where you successfully convinced someone of something. Tell us in story form. Please write this without AI.
• Your friend has pain and has been to a variety of doctors with no solutions. They have the option of going to a standard clinic that offers basic, mediocre care but insurance covers it or the option of going to another clinic that offers premium care but your friend will have to pay cash for services. What would you advise your friend to do and WHY? Please write this without AI.

Ability to Commute:

• Richmond, VA 23235 (Required)

Job-related location requirement:

• Candidates must be within a 25-mile radius.

Work Location: In person