Medical Office Assistant

Job Title: Medical Office Assistant (MOA) – Plastic Surgery Office

M*etrotown Surgical Centre is seeking a professional, compassionate, and detail-oriented Medical Office Assistant (MOA)* to join our thriving plastic surgery practice. As the first point of contact for our patients, you will play a critical role in ensuring a high-end, supportive, and efficient experience from initial consultation through post-operative recovery. This role balances front-office administrative excellence with clinical support tasks including:

• Patient Coordination: Greet patients, manage the "check-in" and "check-out" process, and ensure a welcoming waiting room atmosphere.
• Scheduling: Manage complex provider calendars, including surgical bookings, private consultations, and follow-up appointments.
• Communication: Professionally handle high-volume phone calls and emails, providing information on cosmetic and reconstructive procedures.
• EMR Management: Maintain accurate electronic medical records (e.g., Plexia), including scanning and indexing referrals and lab work.
• Financials: Process private payments for cosmetic procedures, manage MSP/ICBC/WCB billing where applicable, and reconcile daily batches.

Clinical Support

• Patient Prep: Escort patients to exam rooms.
• Patient Education: Provide clear pre- and post-operative instructions to patients, helping them understand their recovery journey.
• Inventory: Order medical and office supplies to ensure no stockouts.

Qualifications & Skills

• Education: Completion of a recognized Medical Office Assistant diploma or certificate is an asset but not required.
• Experience: experience in a medical office or specialty surgical setting preferred. However, previous experience in other customer service industries will be seriously considered.
• Technical Proficiency: Strong computer skills and experience or ability to learn our Electronic Medical Record (EMR) is a requirement.
• Soft Skills: Exceptional interpersonal skills with a "customer-service" mindset, especially when dealing with cosmetic surgery clients.
• Professionalism: Ability to maintain strict patient confidentiality (HIPAA/PIPA) and remain calm in a fast-paced environment.

Why Join Us?

• Competitive hourly wage - e.g., $15–$29/hr based on experience..
• Standard Monday–Friday schedule (typical for MOA roles).

How to Apply: Please submit your resume and cover letter detailing your experience in a surgical or specialty clinic to colinpatrickwhite@gmail.com .

Job Type: Full-time

Pay: $17.85-$27.55 per hour

Work Location: In person