Order Management Specialist
Posted on April 15, 2025 by Trend Micro Inc.
- Cork, Ireland
- N/A
- Full Time
At Trend, we are always looking for top talent. We hire capability 1st, and you will work with the best. When you join us, you have direct access to any level, and freedom to make an impact and influence. With Trend Micro, you drive your own development. You are recognised for your passion to succeed, and can be the best part of yourself here.
Discover your next exciting career opportunity….
- Provide a high standard of service to all internal & external customers, by taking responsibility of all queries and orders received through to resolution.
- Build strong relationship with the Business Units being supported in order to deliver an excellent service through both responding to inbound Order & Sales Support related inquiries within SVL & working with the BU’s to streamline processes.
- Deliver a service to our centralised Renewal Sales team through managing all of their inbound queries in relation to renewals due and clarify sales policies and procedures.
- Support our Data Management team to ensure quick turnaround of order and query validation process. (As per agreed service level).
- Liaise with the data management team on a regular basis, ensuring all unclean orders are resolved in a timely manner and are returned to data management team for completion.
- Pro-actively review quarterly activities with the aim of working directly with the Sales, customers and other internal departments to resolve any re-occurring issues and escalations.
- Successfully achieving objectives and targets as set by Supervisor/Manager.
- Adherence at all times to Sarbanes Oxley documented procedures and compliance with audit requirements.
- May involve other administrative tasks as required and also project work involvement.
- Education to Leaving Certificate level (or similar).
- Business or other relevant 3rd level qualification desirable.
- Fluent in written and spoken English and German.
- PC literate.
- Able to multi-task.
Advertised until:
May 15, 2025
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