Practice Manager - Multispecialty Practice In Nyc

Umbrella Health is a multispecialty medical and wellness center in Manhattan. We operate a 3,000 sq ft flagship space offering primary care, cardiology, internal medicine, neurology, sleep medicine, interventional pain management, GLP-1 medical weight loss, and in house diagnostics (ultrasound, EKG, telemetry, home sleep studies, PFT, allergy testing, VitalScan Pro). We are in-network with all major commercial payers and are actively expanding into longevity and performance medicine over the next 12 months.

We are physician-owned, growing fast, and looking for an operator who wants to grow with us — not a manager looking for a maintenance role.

The Role

We are hiring a Practice Manager to own the day-to-day operations of the practice. This is a hands-on operator role, not a desk job. You will be on-site, walking the floor, solving problems in real time, and making the practice run better every week.

The right person will be promoted to Director of Operations based on performance — not on a fixed timeline. We will define clear KPIs and review them quarterly. When you hit them consistently, the title and compensation move with you.

What You’ll Own

• Daily operations. Front desk flow, schedule integrity, provider templates, patient throughput, opening/closing procedures, staff coverage. If the practice runs smoothly, that’s you.
• Workflows and protocols. Build, document, and enforce SOPs across scheduling, intake, check-out, diagnostic ordering, results follow-up, and patient communication. We use athenaOne; you’ll own template and workflow optimization inside it.
• Patient experience and reviews. Own our Google, Zocdoc, and Healthgrades ratings. Build the systems that turn satisfied patients into 5-star reviews and turn complaints into resolutions before they hit the internet.
• Vendor management and supply chain. Negotiate with medical supply, lab, imaging, and equipment vendors. Own inventory, ordering cadence, and cost control across all service lines.
• Marketing oversight. Manage the digital marketing contractor, hold them accountable to KPIs, coordinate local outreach, and ensure our online presence matches the quality of care inside the building.
• Financial growth. Partner with the owner on revenue cycle performance (collection rate, denial management, payer mix), service line P&L, and the rollout of new revenue streams. You don’t need to be a CFO, but you need to read a P&L and understand what drives it.

What You’ll Be Measured On

• Patient volume and provider and services utilization
• Patient satisfaction scores and online review ratings
• Staff retention and team performance
• Successful launch of new service lines on time and on budget
• Vendor cost reduction year-over-year

Required Experience

• 5+ years in medical practice management, preferably in a multispecialty or specialty outpatient setting
• Hands-on experience with athenaOne (or comparable EMR/PM system) — scheduling templates, reporting, billing workflows
• Basic understanding of revenue cycle and front-end billing in a New York commercial insurance environment
• Team management experience — you’ve hired, trained, coached, and let go of staff
• Vendor negotiation experience — you’ve meaningfully reduced costs or improved terms
• Comfort with KPIs and dashboards — Excel/Google Sheets fluency required

You’ll Thrive Here If You

• Want to build something, not just maintain it
• Take ownership without being asked
• Are comfortable having direct conversations with physicians, staff, vendors, and patients
• Have strong opinions, hold them loosely, and update them with new information
• See a problem and fix it instead of escalating it

You Won’t Thrive Here If You

• Want a start up environment with significant potential and opportunities to grow
• Prefer policy over judgment
• Need detailed direction to take action
• Are uncomfortable in a fast-changing environment where priorities shift weekly

Compensation and Growth

Base salary: $70,000–$85,000 commensurate with experience

Performance bonus: Quarterly bonus tied to defined KPIs

Benefits: Health benefits, PTO, and standard package

Growth path: Promotion to Director of Operations with a meaningful salary increase based on demonstrated performance — no fixed timeline, no politics, just results

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Paid time off

Work Location: In person