Quality And Environmental Manager
Posted on Dec. 2, 2025 by DHL
- Manila, Philippines
- N/A
- nan
Overall Purpose
Lead Country Service Quality assurances and certifications in alignment with Regional and Global guidelines. Supporting standardization and optimization projects, coordinating compliance inspections/audits, and following up on quality reviews. The role provides analytical insights to drive quality improvement initiatives, supervises adherence to quality standards across operations, and liaises with external vendors to meet quality expectations. Additionally, the team promotes a culture of continuous improvement and represents the organization's quality interests.
Differentiator
- Lead the sub-function on a country level
- Establish and implement strategies that have short to long-term (1-5 years) impact on business results in alignment with global and functional objectives
- Owns national ISO certifications and manages complex audits across all operational areas
Key Activities
- Manages country Quality Assurance & Certification team and communicates regularly with global/regional QAC team
- Implement Country Service Quality Plans and Processes
- Support Country Standardization and participate in Optimization and Quality Improvement Projects, draft updated process, and prepare for the Country implementation
- Execute adequate Controls and support documentation Procedures, Work Instructions, and Guidelines
- Coordinate and execute Country Complex Service Quality Inspections/Audits to achieve compliance with internal e.g., OPS ICS, FTA and external quality standards ISO 9001 & 14001 certifications, relevant regulations, licenses, and certifications
- Follow up on Country Quality Reviews and coordinate with relevant departments, Regional/Global to implement, monitor, and close corrective actions
- Liaise with External Vendors, Contractors or Suppliers to ensure that their products or services meet the organization's quality standards (incl. quality agreement)
- Provide Country analytical inputs from study of customer requirements, performance data, internal auditing programs and prepare statistical reports to track service quality and examine effectives of various processes
- Supervise compliance with set quality standards and standard operating procedures across the sorting, warehousing, transportation and delivery processes
- Liaise with external vendors, contractors or suppliers to ensure that their products or services meet the organization's quality standards (incl. quality agreement)
- Representation of the Quality-related interests of the Country/Regional organization
Stakeholders
- Extensive contact and negotiating with other departments and 3rd parties with conflicting objectives
- Influence and challenge key stakeholders effectively
- Develop strong, trusting cross-functional relationships with senior DHL business leaders
- Influence others across DHL and externally as an internally and externally recognized thought leader representing the Group
- Champion cooperation and partnership to provide integrated solutions to problems
Skills
Business Analysis, Operations Management, Quality Assurance, Customer Satisfaction, Key Performance Indicators, Continuous Improvement, Process Improvement, Risk Management, Change Management, First Choice, Consulting, Coaching, DHL Business Knowledge, Business Processes, Business Strategy, Project Management, Stakeholder Management, Influencing, Feedback, Presentation & Storytelling, Facilitation, Negotiation, People Management, Resourcing
Qualifications
- Bachelor's degree in related field
- Master’s Degree is preferred
- At least 8 years’ related experience
- Proficient in all Microsoft Office applications
- Excellent customer service and communication skills
Advertised until:
Jan. 1, 2026
Are you Qualified for this Role?
Click Here to Tailor Your Resume to Match this Job
Share with Friends!
Similar Internships
No similar Intern Jobs at the Moment!
Recent Internships
Get Email Updates!
