Retail Supervisor

AREA15 is an immersive entertainment and event destination that blends art and music in a dynamic environment. We are a hub for creativity, innovation, and unique experiences. Join us and be part of a team that thrives on imagination and passion.

We are seeking a dynamic and experienced individual to join our retail team as a supervisor. As a key member of our management team, the Retail Supervisor will play a crucial role in ensuring the smooth operation of the store, delivering an exceptional guest experience (ART!), and driving sales performance. This position requires a candidate with strong leadership skills, a passion for retail excellence, and the ability to inspire and motivate a team.

RESPONSIBILITIES AND DUTIES:

• Lead by example and motivate a team of retail associates to achieve sales targets and provide outstanding guest service
• Conduct pre-shifts to communicate goals, updates, and performance expectations
• Ensure a consistently high level of guest service that demonstrates ART! (AREA15?s service standards)
• Train and guide team members on daily operational tasks and standards
• Collaborate with team to maintain visual brand standards, ensuring displays and product placements reflect AREA15's brand image and provide a best-in-class shopping experience
• Encourage open communication channels for work-related discussions and constructive feedback
• Foster an environment where team members uphold a high level of integrity, confidentiality, and respect
• Collaborate with the warehouse team to ensure accurate product availability and timely replenishment
• Work closely with leadership team to align operational strategies with overall company goals
• Provide regular updates on team performance, sales trends, and customer feedback
• Always exhibit the best brand representation by adhering to, promoting the prescribed dress code, and grooming standards
• Ensure that team members are aware of and consistently adhere to the brand's dress code, reflecting the premium image of the outlet
• Onboard and train new team members
• Adhere to department and company policies and procedures
• Drive accountability while maintaining a collaborative, creative, and fast-paced team environment
• Respond to time sensitive matters.
• Adhere to department and company policies and procedures.
• Maintain a professional, polished appearance in line with AREA15 standards.
• Work various shifts, including nights, weekends, and holidays.
• Perform other work-related duties as assigned.