Sales & Marketing Associate

Under the supervision of the Sales and Marketing Supervisor, the Sales & Marketing Associate is responsible for assisting prospective students throughout the admissions and enrollment process, from initial inquiry to successful enrollment. The role focuses on converting inbound inquiries into enrolled students based on the defined enrollment targets while proactively conducting outbound follow-ups to generate applications and enrollments.

Key Duties and Responsibilities:

• Actively manage and convert assigned inquiries into confirmed enrollments specifically for the Continuing Education Programs (CEP).
• Respond promptly and professionally to all inquiries via phone calls, emails, CRM, and other media channels, ensuring no inquiry is left unattended.
• Conduct consistent follow-ups with prospective students to move leads through the enrollment pipeline.
• Utilize approved sales and marketing channels (telemarketing, email, social media, CRM tools, and others) to support inquiry conversion.
• Identify, qualify, and prioritize high-potential leads based on program targets and enrollment timelines.
• Meet or exceed weekly, monthly, and annual enrollment and conversion targets through disciplined sales execution.
• Accurately encode, update, and maintain inquiry and client records to support reliable tracking and reporting using the CRM.
• Prepare and submit timely sales reports.
• Coordinate closely with internal departments to ensure smooth enrollment processing and accurate information sharing.
• Support Open House events, Kitchen Discovery Courses, school visits, educational fairs, and career talks.
• Assist in maintaining relationships with referral partners and industry contacts.
• Represent CCA professionally in all client interactions, reinforcing trust, credibility, and alignment with institutional values.

Key Performance Indicators (KPIs):

During the first month of the probationary period, the focus will be on onboarding, training, and familiarization with the sales cycle.

Beginning the second month of the probationary period, the following performance targets will apply:

• Progressive achievement of assigned enrollment targets, with emphasis on learning the full sales cycle and consistent follow-through.
• Minimum of ten (10) CEP enrollment conversions per month.
• Cross-enrollment conversions from other programs per month.
• Sustained inquiry-to-enrollment conversion rate and effective pipeline management.
• Timely and accurate encoding of inquiries and submission of sales and productivity reports.
• Compliance with sales processes, CRM usage, and reporting standards.

Job Type: Full-time

Pay: From Php25,000.00 per month

Benefits:

• Flexible schedule
• Paid training
• Work from home

Work Location: In person