School Service Representative-Nashville

JOB SUMMARY

To serve as the liaison between Well Child and school administrators to ensure delivery of contracted services.

TYPICAL DUTIES AND RESPONSIBILITIES

• Create and build client relationships in order to maintain and secure additional contracted services for Well Child

• Receives daily work expectations Director of Operations and organizes the daily workload for the assigned schools.

• Delivers consent packets and other marketing material to administrative boards and schools

• Proactively resolves conflicts or issues in the schools.

• Serves as the primary support person for assigned healthcare teams; sometimes serving as a member of the team

• Completes daily reporting requirements for assigned healthcare team. Organizes and

submits all collected forms.

JOB SPECIFICATIONS

Education & Training
On-the-job customer service training is required; some college is helpful.

Experience
1-2 years of customer service experience is desired.
Special Skills & Knowledge

JOB DESCRIPTION

•  Strong organizational skills for the performance of a variety of complex administrative tasks; ability to prioritize tasks.

•  Skill in the use of personal computers.

•  Accuracy and attention to detail; logical and methodical approach to problem solving.

•  Ability to effectively communicate and maintain productive and positive working relationships.

SCOPE OF RESPONSIBILITY

Guidance of Others None

Supervision Received
Incumbent works independently on a day-to-day basis with guidance from supervisor.

MENTAL DEMANDS

The position has consistent periods of normal intensity and requires periods of focused concentration.

PHYSICAL & ENVIRONMENTAL DEMANDS

Physical Demands

Audible Demands

Visual Demands

Color Perception

Environmental Conditions

Hazards

Prolonged sitting, occasional walking, minimal lifting in an office setting.
Operation of the phone system, verbal communication with supervisors, co-workers, patients, etc.

Computer use, operation of the phone system, preparation of reports, reading handwriting, seeing to operate a motor vehicle. Reading & interpreting color-coded work product. Ability to see traffic signals.

Work is conducted in a typical indoor work environment with good lighting, noise and temperature control.

Minimal risk of injury or work-related illness.

This job description in no way states or implies that the responsibilities listed above are the only responsibilities to be performed by incumbent. The incumbent will be required to follow any other instructions and to perform any other job-related duties as required by his or her supervisor. Requirements stated herein are minimum levels of knowledge, skills, and abilities to qualify for this job. To perform successfully, the incumbent must possess the abilities and aptitudes to perform each task proficiently. Ability means to possess and apply both knowledge and skill.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person