Support Specialist

Bravo! is seeking a reliable and tech-savvy Support Specialist to join our white-labeled outsourced support team. This role provides support for customers using point of sale systems (POS), payment systems, and other various products used in fast paced environments. The position combines remote work with commuting to our Eldridge office and on-site client visits in the Eldridge area as needed.

Responsibilities

• Provide support for customers using point of sale systems (POS), payment systems, and other Bravo!-supported products
• Install, configure, and support Point of Sale systems and payment platforms at client locations
• Perform basic IT troubleshooting (e.g., network issues, hardware diagnostics, connectivity problems)
• Respond to customer issues via phone and email within service-level agreements (SLAs)
• Train restaurant staff on system features relevant to their roles
• Assist with third-party integrations and understand associated costs
• Stay informed on software updates, hardware requirements, and industry trends
• Deliver a smooth, professional customer experience in every interaction
• Become a Product Owner in one or more products supported by Bravo!

Location Requirements

• Must reside in or near Eldridge, IA
• This is a hybrid position with regular commuting to our Eldridge, IA office and on-site visits within the Eldridge area as needed

Must have reliable transportation for travel to office and client sites

Schedule & Compensation

• Standard Salary: $40,000 to $65,000, based on skill and experience.
• Schedule: 40 hours per week
• 1 weekend shift and 1 on-call overnight per week is required

Requirements

• At least 1 year of experience in technical support (preferred)
• At least 1 year of experience in the restaurant or hospitality industry (preferred)
• Proficiency in Windows operating systems and mobile platforms (iOS and Android)
• Strong communication and problem-solving skills
• Reliable high-speed internet connection for remote work
• Must be able to multitask proficiently
• Self-motivated, adaptable, and comfortable in startup-style environments

Benefits

• Health, dental, vision, and life insurance
• Retirement plan
• Paid time off and sick days
• Gym reimbursement
• “Book of the Month” program
• Referral program
• Performance and customer satisfaction bonuses

Join Bravo!

Build a career in support that goes beyond troubleshooting. To learn more about Bravo!, visit www.growwithbravo.com

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Night shift

Work Location: In person