Workforce Manager

We’re seeking a Workforce Manager to direct, manage and supervise all activities related to the Workforce team for a dedicated IntouchCX program. We’re looking for a leader who has the vision, experience and passion to contribute to our culture and the success of our programs.

As Workforce Manager, You Will…

• Work closely with Operations to ensure all team members are focused on the delivery of company goals and objectives of our partners
• Interact with external partners and develop long term relationships
• Assist in analyzing partner metrics and staffing on a consistent basis
• Make recommendations for efficiencies on programs
• Actively manage, support, motivate and retain members of the Workforce team
• Participate in Sales meetings and requests for information
• Maintain awareness of emerging industry tools

Job Type: Full-time

Pay: Php80,000.00 - Php110,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Opportunities for promotion

Schedule:

• Monday to Friday
• Night shift
• Weekends

Supplemental Pay:

• 13th month salary

Experience:

• Leadership: 2 years (Preferred)
• End to End WFM: 2 years (Preferred)

Location:

• Manila (Preferred)

Willingness to travel:

• 100% (Preferred)

Work Location: In person