Business Analyst Intern (Jan - May '24)

Job Description

What you will do:

The position reports to the Director, Service Operational Excellence, APAC and is a key contributing member who will monitor, analyze, and communicate KPIs (key performance indicators) for Service Operations, to various stakeholders in APAC. The business analyst intern will also provide analysis to establish standard work (scope, sequence & timing), based on best practices, and identify areas for continuous improvement.

How you will do it:

The business analyst intern will work closely with leaders in various countries and APAC regional team with the following key responsibilities:

• Support Continuous Improvement initiatives and co-lead Kaizen projects, impacting business transactions and field service operations for the APAC Services business by creating process maps to aid visualization of work processes and identify areas of improvement, collecting and analyzing data using statistical/data management techniques and applications and proposing and implementing Lean solutions with affected teams

• Apply business acumen and analytical skills to provide actionable insights, towards stronger operational excellence performance by monitoring and analyzing KPIs while maintaining routine (monthly) reporting of enterprise Service Operations KPIs, to various cross-functional stakeholders in APAC

• Performing benchmarking across APAC to identify best-in-class practices and areas for continuous improvement in the various countries/markets

What we look for:

Required:

• Pursuing a Masters/Bachelor’s degree in business, engineering, or data science & analytics

• Advanced proficiency in office business applications (e.g., Excel, Word, PowerPoint)

• Strong critical thinking, analytical and problem-solving skills

• W e welcome students who can start immediately

• Prior experience and/or strong interest in coding and data analytics

Preferred:

• Prior exposure to mechanical or building industry

• Experience in Powersuites (e.g. PowerBI/PowerAutomate)

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