Campus Undergraduate – 2024 Global Servicing & Customer Engagement Summer Internship Program

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About AMEX:

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible— and we’re proud to back each other every step of the way.

How we serve our customers is consistently evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path.

Business unit/role specific information:

The Summer Internship Program (SIP) sits under Global Servicing & Customer Engagement (GSCE) – the heart of American Express’s global operations and part of our largest division, the Global Servicing Group (GSG). Employing 36,000 colleagues in 25 countries, no two projects or teams are the same. We deliver extraordinary customer care to card members, merchants, and commercial clients around the world, while providing elite credit, collections, and fraud services.

The SIP will offer you hands on experience with end-to-end project management. As an intern, you will lead a significant project over 10 weeks. Partnering with leaders to tackle some of our most complex business challenges, your contributions will have a direct and quantifiable impact on our business strategies.

This is an opportunity for the eager and open-minded. We’re looking for multi-skilled teammates who enjoy fast-paced work across a variety of operational functions. Project assignments are diverse and can include project management, data analysis, credit & collections analytics, card member acquisition, and fraud detection. The SIP is not just an internship, but a pipeline into a career at AmEx. At the end of the 10-week experience, impactful interns will receive a return offer to join our team as full-time colleagues in the Talent Rotation Program beginning August 2024. In the Talent Rotation Program, you will have three eight-month assignments over the course of two years. This program allows you to experience multiple teams and functions of the business, setting you up to for a successful career at AmEx.

We value our interns – you bring a new perspective to our business; in return for your time, we will commit to supporting your development, giving you the business exposure, access to senior leaders, freedom, tools, and the inspiration you need to drive innovation.

We will give you ownership of your project, and support you as you participate in the following program of events:

• Welcome to American Express through an induction day and training sessions throughout your internship

• Substantial projects that have real business impacts

• Regular Speaker Series with senior leaders across different business areas

• Social and networking events with other interns across the business

• Structured performance management process, personal and professional development support, and ongoing feedback

Skills and experience:

• Strong interpersonal skills with the ability to work independently and in teams

• An ability to communicate and collaborate well with people at all levels

• Analytical, with a curiosity about both quantitative and qualitative analysis

• An interest in process improvement and different ways of solving problems

• Highly ambitious and results driven with the ability to manage projects and initiatives to completion

• The ability to lead and bring others with you

Requirements & qualifications:

• Currently enrolled in any full-time undergraduate degree program with a desired GPA 3.2 or higher

• Students must have a graduation date between December 2024 and June 2025

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you by November 30th.

Salary Range: $24.05 to $63.00 hourly + sign-on bonus.

The above represents the expected hourly pay range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life.

Benefits include:

• Competitive base salaries

• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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