Desktop Support Technician

Job Title: Desktop Support Technician
Location: Fort Lauderdale, FL

Job Description:

Basic Qualifications:

• Proven troubleshooting experience across Windows, macOS, networking, virtualization, security, AV systems, and hardware asset management.
• Strong problem-solving, analytical, and communication skills.
• Good understanding of major operating systems, Active Directory, and networking concepts.
• Knowledge of OS imaging technologies.
• Basic understanding of telephony components.
• Hands-on experience troubleshooting hardware and software.
• Proficiency with Microsoft Office, Google Workspace, and Zoom.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.
• Experience using ticketing/incident management tools.
• Ability to explain technical concepts to both technical and non-technical users.
• Strong customer service orientation.
• Ability to manage and close tasks within defined SLAs.
• Microsoft certifications and experience with Citrix products are a plus.
• Hands-on experience with AV and collaboration platforms.

Requirements:

• Graduation in Computer Science, IT, or an equivalent field.
• Minimum 3 years of experience in a help desk or technical support environment.
• At least 2 years of experience in deskside/field support

#NOBLE-NON-IT

Job Type: Contract

Pay: $20.00 - $24.00 per hour

Work Location: In person