Human Resource Internship – Hr Steel Center Student Employee- Spring 2024

Job Description

U. S. Steel is committed to fostering an inclusive workplace culture and celebrate the diversity of our employees.

The role of the HR STEEL Center Student Employee is to assist with benefits administration services, data entry of transactions, and inquiries/issues received from U. S. Steel’s employees and retirees. The role provides administrative support for customer inquiries/issues received by phone, including but not limited to, payroll, benefit eligibility, documentation requirements and validation, guidance with benefit and payroll related technologies (self-service), documentation of case details/history, etc.

RESPONSIBILITIES:

• Answering customer-initiated inbound phone calls, and other correspondence, from employees and retirees and interdepartmental personnel regarding various benefit payroll, and general HR matters.
• Assist customers via phone with inquiries and establish rapport with the customer to best understand their needs.
• Helping participants via phone to understand their benefits options and assist employees and retirees in making benefit elections.
• Assist employees and plan participants via phone to navigate through the employee benefits and payroll self-service website and other related technologies; promote the usage of these technologies to customers.
• Enter benefit elections on-line on behalf of employees and retirees, as needed.
• Keep management (direct supervisor) advised of potential problem areas and recommend/implement solutions as appropriate. Escalate potential problems in a timely manner.
• Escalate cases that are beyond level of knowledge to next tier or to supervisor; consistently follow escalation protocol when escalating a case.
• Initiate case management for business processes.
• Manage case load of outbound calls to inform participants of issue resolution.
• Contact participants via phone as needed to relay time-sensitive information for benefit and payroll related matters.
• Serve as first point of contact via phone for handling all retiree requests related to address changes, direct debit forms, power of attorney requests, pension verifications and banking related questions.

REQUIREMENTS:

• Pursuing a Bachelor’s degree or Master’s degree in Human Resources, Health Care Administration or related area of study
• Area of interest in employee/retiree benefits and HR administration
• GPA of a 3.0 or higher
• Preferred prior experience in an office environment
• A high-energy, self-motivated professional accustomed to moving at a fast pace in a progressive environment.
• Dedicated and fast learner, committed to meeting deadlines.
• Mandatory attendance for 3-week new hire "Boot Camp" during winter recess.
• Must be available to work at least 16 hours/week between the hours of 8:00AM-5:00PM EST Monday-Friday (January through April).
• Availability to continue internship with full time schedule (May through August) preferred.

Preferred Skills:
We are looking for motivated self-starters who can work in a fast paced, data-driven environment. The successful student will be an analytical problem solver, have an extremely high level of customer focus and a passion for process improvement. In addition, a successful intern will have:

• Demonstrated outstanding academic achievement and an aptitude for your area of study
• A strong record of team, project and/or people leadership in a work setting and/or extracurricular activities
• A willingness to take initiative to understand the business
• An aptitude for problem solving; strong writing and verbal communication skills
• A strong commitment to excellence and to personal and professional growth
• Must be resourceful, responsible, tenacious, curious, independent, confident and high energy
• The ability to prioritize and manage multiple tasks.
• Leadership and strong decision-making skills
• Ability to think and act both strategically and tactically

Competency Summary

At U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:

Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results

Company Overview

U. S. Steel is a leading steel producer founded in 1901. Today, we’re a greener company with an infinitely recyclable product, the world’s only LEED-certified steel mill, and an ambitious plan to reduce emissions. We make products that make everyday life possible - automotive, construction, appliance, energy, container, and packaging industries all benefit from our innovation.

We show pride in our communities with company-sponsored employee volunteer programs, corporate contributions, partnerships in support of education, scholarships for our next generation of leaders, and many other programs.

We are continually recognized for our commitment to our employees, most recently as a Most Loved Workplace (Newsweek 2021- 2022), a Best Place to Work for LGBTQ Equality (Human Rights Campaign Foundation 2020-2022), a Best Place to Work for Disability Inclusion (Disability Equality Index 2021-2022), and World's Most Ethical Companies (2023). It’s easy to see why U. S. Steel employees take Pride in Our Past as we Build the Future, United by Steel.

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel’s success for over 100 years, and it remains critical to our company’s success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit www.ussteel.com/CANotice regarding collection of personal information and U. S. Steel's privacy practices.)

Human Resource Internship – HR STEEL Center Student Employee- Spring 2024 | United States Steel Corporation