Instructional Designer Internship (Summer 2024)

Job Description

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Thanks for your interest in a career with Heartland! We are looking for team members who demonstrate our values of care, focus, and quality to join our corporate team. Heartland has offices all over the U.S., and we are proud to be consistently ranked one of the country’s Best Places to Work. Benefits include highly competitive compensation, full medical and dental coverage, flexible schedules, a casual work environment, extensive training and professional

development, as well as an emphasis on work-life balance. Apply today to learn more about Heartland and how you’d be a great addition to our team.

Summary

Heartland is a point of sale, payments, and payroll solution choice for entrepreneurs that need human-centered technology to sell more, keep customers coming back and spend less time in the back office. At Heartland, our interns get an opportunity to launch their careers at a company they can take pride in as they help deliver uncommonly great technology solutions to more than 750,000 businesses, from Main Street to Wall Street. As a Heartland intern, you will connect with other interns, learn together, network up, down, and across the company while working on real projects that will make a difference to our business.

Heartland’s Enterprise team is looking for a promising entrepreneur to join our strong team for Summer 2023! As an intern for the Enterprise team, you will work in a high paced, team oriented environment. Your contributions will impact our organization and your feedback and ideas will be welcome.

What will you be doing?

• Participates in the collaboration with internal and external clients on projects by determining the need for basic learning solutions, materials and media, and the review of the developed learning solution as directed.

• Apply adult learning concepts to learning solutions tailored for supporting sales and revenue growth.

• Assists with the development of basic learning solutions for learning platforms such as instructor led, self-paced, interactive eLearning, webinars, job aids, videos, scenarios, and blended solutions using interactive scripts and storyboards while learning industry best practices, policies and procedures.

• When directed, assists in the maintenance of existing materials to ensure content accuracy, readability, and effectiveness.

• Begins to build an understanding of effective instructional design strategies by assisting with the completion of needs assessments and strategic learning assessments to create the basis for learning solution development and identifies the Knowledge, Skills, Abilities (KSAs), competencies, and training needs required to develop clear instructional, learning, and performance objectives for the target audience.

• Assists with research of the training topics and the interviews of users and/or Subject Matter Experts (SMEs) to develop learning solution content.

• Shadows the management of learning solution projects, assigned based on job comprehension, within established timelines to include maintaining project materials and providing status reports to higher level designers and/or management throughout the project lifecycle and prioritizing assigned projects as directed.

What are the requirements?

• Currently enrolled in a related degree program (B.S. or Master’s degree) from an accredited college or university

• Desire to support sales efforts through effective learning solutions

• Detail oriented

• Strong problem solving skills

• Ability to multitask

• Willingness to learn new skills

• Ability to think critically about processes

• Familiarity with Google programs and email

• Culture - Desire to contribute, learn, and grow with strong communication

Preferred Qualifications

• Graphic design experience

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.