Chatbot Support Intern

Chatbot Support Intern Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Implement initiatives to improve usage of chatbots:

• Introducing features and functionalities that is aligned with the user's needs with the goal to reduce email/call

enquiries.

• Work with Technology team to explore areas of improvements and fix existing defects
• Create bulletins, newsletters, updates on chatbot contents and features

Facilitate chatbot engagement activities such as induction training, focus group, agency engagement, etc

Training the chatbot by:

• Build conversations that customers and/or advisors can connect with the response when they interact with the bot
• Study the pattern of users and their usage journey, review key metrics and reports, make updates to existing

conversation experiences based on review of user interactions.

• Support in chatbot migration to new platform Support in knowledge contents reorganization/transition activities
• Perform various testing on the FAQs and features on various platforms and provide feedback to the vendor
• Assist manager to prepare various analytics and reporting

What you would gain from this internship:

• Good working knowledge on chatbot & Generative AI
• Basic knowledge on reporting (PowerBI, SQL)
• Basic knowledge on how to design bulletins, EDMs, etc

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements. Job ID 24060060