Client Services Executive

About us:

Lucence is a pioneering precision oncology company with a bold vision: a world where cancer is defeated through early detection and timely treatment. Our cutting-edge liquid biopsy tests use advanced molecular profiling to guide personalized cancer therapies, transforming how cancer is diagnosed and treated. At Lucence, we are shaping the future of precision medicine by capturing both genetic and cellular data from a single blood draw, bringing us closer to our mission of overcoming cancer.

As a Client Services Executive, you will be the vital link between our sales team, clinicians, and patients — ensuring that every interaction and process is seamless, accurate, and supportive. Your work will directly contribute to the timely delivery of life-changing cancer diagnostics and the trusted relationships we build with healthcare providers.

Key Responsibilities

• Support day-to-day operations of the sales team to help achieve company business goals and sales targets.
• Coordinate patient and clinic requests: manage queries, prepare sample kits, and process order forms with accuracy and speed.
• Deliver excellent service to clinics, physicians, and patients, fostering trusted relationships at every touchpoint.
• Manage inventory: monitor and replenish consumables (streck tubes/kits) to ensure uninterrupted operations.
• Track samples: follow through on QC completion and secure timely acknowledgement from customers.
• Drive efficiency: identify bottlenecks in sales and service workflows, and take initiative to implement improvements.
• Enable transparency: track progress of monthly/quarterly sales initiatives and prepare clear internal reports.
• Support tools & systems: help implement and optimize CRM/sales automation to reduce administrative load on sales reps.
• Assist with events: coordinate logistics for seminars and other ad hoc activities as required.

About You

• Diploma or higher in Business Administration, Life Sciences, or a related field.
• Prior experience in customer service, patient support, or sales coordination is an advantage.
• Strong organizational and multitasking skills, with sharp attention to detail.
• Excellent communication and interpersonal abilities; comfortable liaising with both clinicians and patients.
• Ability to work under pressure in a fast-paced environment, including flexibility for occasional support outside regular hours.
• Familiarity with CRM tools (e.g. OnePageCRM, Salesforce) is a plus.