Customer Service Representative

Primary Responsibilities

• Answering questions about a company's products or services, to provide quick, accurate, and comprehensive responses to customers and prospects
• Actively communicate with the CS/ Sales Online Team to assist forwarded concerns
• Reviewing and assessing customer complaints, making necessary reports, coordinating with concerned departments and suggesting possible solutions in resolving issues.
• Assist Walk-ins customers
• Answering customers inquiries, primarily receives telephone calls
• Handling customer feedback, customer survey and summarizing customer satisfaction survey results.
• Collecting and analyzing customer feedback
• Responding to customer reviews to product or company reviews written by customers

General Responsibilities

• Performs cross-functional duties that may be assigned from immediate superior in the attainment of the department/ section objectives
• Performs 5S of good housekeeping practices in the workplace
• Adheres to company rules and regulations, QEHS Policy and standard operating procedures

Job Types: Full-time, Permanent, Fixed term

Pay: Php18,000.00 - Php22,000.00 per month

Benefits:

• Paid training

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Preferred)

Work Location: In person