Front Office Supervisor

QUALIFICATIONS:

• Candidate must have a minimum of 3 years experience specifically in Front Office department
• Ideally knowledgeable in the task of a Team Leader
• Confident, approachable, with evident leadership and decision making skills

JOB CONTENT:

• Perform check-in and check-out procedure, accommodates special requests whenever possible
• Use suggestive selling techniques to sell rooms and promotes other services of the hotel
• Possess working knowledge of reservations; takes same day reservations and future reservations when necessary; knows cancellation procedure
• Verify method of payment and ensures that sufficient credit card approval has been obtained upon check-in to ensure fast check-out service and security
• Handle and promptly acts on guest complaints to ensure optimum guest satisfaction
• Be familiar with the hotel’s facilities for the purpose of assisting guests and giving them correct information
• Ensure that all guests consistently receive prompt, efficient and friendly service
• Attend regular staff meetings in order to keep updated with information and procedure relating to Front Desk Operations
• Perform other duties as may be required by Management

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Life insurance
• Staff meals provided

Work Location: In person