Front Office Supervisor

Duties and Responsibilities

* Supervise daily Front Office operations including check-in, check-out, guest requests, and front desk activities.

* Provide guidance and support to Front Office Associates, ensuring adherence to hotel standards and procedures.

* Assist in handling guest concerns, complaints, and service recovery while maintaining professionalism and guest satisfaction.

* Ensure accurate processing of guest registrations, room assignments, billing details, and payment transactions.

* Monitor arrivals, departures, VIP guests, special requests, and room status coordination with other departments.

* Coordinate with Housekeeping, Reservations, Engineering, Security, and other departments to ensure smooth guest operations.

* Assist in conducting shift briefings, team updates, and daily operational alignment.

* Monitor Front Office reports including occupancy updates, guest feedback, cashier reports, and operational concerns.

* Support upselling initiatives, room upgrades, and revenue-generating opportunities.

* Ensure proper handling of guest accounts, room charges, and coordination of billing concerns with Finance.

* Conduct regular checks of Front Office areas to ensure cleanliness, organization, and readiness for guest service.

* Assist in training, coaching, and performance monitoring of Front Office team members.

* Ensure compliance with hotel policies, safety standards, security procedures, and service standards.

* Support the Front Office Manager in implementing process improvements and operational initiatives.

* Prepare shift reports, incident reports, and other required operational documentation.

* Maintain a positive, professional, and guest-focused working environment.

Qualifications

* Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or related field preferred.

* With at least 2–3 years of experience in Front Office operations, preferably with supervisory experience in a hotel environment.

* Strong knowledge of front desk operations, guest relations, reservations, and hotel procedures.

* Experience using Property Management Systems (PMS) is an advantage.

* Excellent communication and interpersonal skills with strong customer service orientation.

* Ability to handle guest concerns and operational challenges professionally.

* Strong leadership and team coordination skills.

* Detail-oriented with good organizational and problem-solving abilities.

* Knowledge of hotel service standards and quality assurance practices.

* Willing to work flexible schedules, including weekends and holidays.

Benefits:

• Employee discount
• On-site parking
• Promotion to permanent employee

Work Location: In person