It Support Technician

Role Scope: EUC Deskside Support + Data Centre & Physical Facilities Support

The selected resource(s) will handle all Onsite Support activities per assigned Incident / Service Request under the DSS Dedicated Team. Work will include Smart Hands Support in coordination with Client’s DC Remote teams.

Key Responsibilities

Standard Operations

• Follow and maintain Standard Operating Procedures (SOPs)
• Maintain documents, logbooks, checklists
• Follow customer Change Procedures
• Ensure DC ambience standards (cabling, cleanliness, safety, walkway clearance)

Data Centre Smart Hands Activities

• Reseating cable connections (LAN cabling CAT5/6)
• Backup tape handling (maintenance & rotation)
• DC inventory maintenance and updates
• Routine checks & escalating alerts to Infra Team
• Physical movement & handling of hardware
• Racking, stacking, commissioning, decommissioning, recycling
• Storeroom management

End User Computing Support

• Installation & management of:
• Laptops, Desktops, Printers, Scanners, MFDs, peripherals
• Workstation OS & software installation/configuration
• Printer installation (physical)
• Coordinate part/unit replacement with vendors
• Endpoint-level support for VDI (SOP/KB based)
• Troubleshooting & resolving endpoint incidents
• User communication during disruptions via Client tools
• Windows Firewall configuration as per SOP (escalate to network if needed)
• Basic application support (install/ uninstall/ patches)

Job Type: Full-time

Pay: $4,400.00 – $4,500.00 per month

Work Location: In person