Key Accounts Manager

The Key Accounts Manager is responsible for the strategic development, commercial performance, and operational excellence of DK's presence within assigned modern trade and national retail chains.

This role owns account strategy, commercial negotiations, revenue growth , profitability management, and relationship building at decision-maker level. The KAM ensures DK achieves sustainable growth, optimal shelf visibility, and strong execution standards across key retail partners such as:

• Pet specialty chains (e.g., Pet Express)
• Hardware and lifestyle retailers (e.g.; Handyman)
• Major mall operators and supermarkets (e.g., SM Supermalls, Robinsons Malls)
• Mass retails chains (e.g., Waltermart)
• Membership shopping chains (e.g., Landers Superstore)

The KAM is a strategic leader and business owner , while Key Account Agents are responsible for day-to-day operational execution at store and branch level.

Scope of Work

The Key Accounts Manager is accountable for:

1. Revenue Growth and Profitability

2. Strategic Account Management

3. Relationship Management (Senior Level)

4. Execution Governance

5. Team Leadership

6. Market Expansion

Duties and Responsibilities:

1. Strategic Commercial Ownership

2. Joint Business Planning (JBP)

3. Trade & Promotion Management

4. Team Management - Key Account Agents

5. Forecast Alignment

6. Performance Monitoring

7. Cross- Functional Coordination

Key Performance Indicators (KPIs) / Performance Metrics

1. Net Sales vs Target

2. Gross Profit %

3. Trade Spend ROI

4. SKU Distribution (Numeric & Weighted)

5. On-Shelf Availability (OSA)

6. Promo Execution Compliance

7. Forecast Accuracy

8. Account Expansion (New Listings / Branches)

9. Team Performance Achievement

Job Type: Full-time

Benefits:

• Company events
• Flexible schedule
• On-site parking

Work Location: In person