Operation Manager

Key ResponsibilitiesOperational Leadership

• Manage daily business operations to maximize productivity and efficiency.
• Optimize end-to-end recruitment, onboarding, and deployment workflows.
• Implement scalable standard operating procedures (SOPs) across all departments.
• Supervise internal teams including recruiters, account managers, and admin staff.

Client & Account Management

• Serve as the main escalation point for major client service issues.
• Ensure service level agreements (SLAs) are consistently met or exceeded.
• Oversee massive mobilization and deployment schedules for diverse client industries.
• Partner with the business development team to onboard new corporate accounts.

Compliance & Quality Control

• Guarantee full compliance with local labor laws and employment regulations.
• Audit candidate screening, background checking, and verification processes.
• Mitigate legal risks associated with temporary, contractual, and permanent staffing.
• Maintain accurate, secure digital records of all agency and candidate data.

Performance & Financial Management

• Track key performance indicators (KPIs) like time-to-fill and retention rates.
• Monitor operational budgets, cost-per-hire metrics, and agency profitability.
• Analyze data trends to forecast future manpower demands and market shifts.

Requirements & Qualifications

• Experience: Minimum 5 years of hands-on operational experience within a manpower or HR agency.
• Education: Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Industry Knowledge: Deep understanding of staffing models, vendor management, and labor legislation.
• Leadership: Proven track record of managing cross-functional teams in high-volume hiring environments.
• Tech Skills: Proficiency with Applicant Tracking Systems (ATS), CRM software, and HRIS platforms.
• Soft Skills: Exceptional conflict resolution, negotiation, and communication abilities.

Pay: Php50,000.00 - Php70,000.00 per month

Work Location: In person