Sales Supervisor

Job Purpose

The Sales Supervisor oversees the sales executives and aims to develop strategies to improve company sales. S/he should demonstrate exceptional leadership skills and must ensure that the team complies with company policies and guidelines in the area of selling and collecting. Ultimately, a top-performing Sales Supervisor should be able to achieve excellent customer service at all times.

Duties and Responsibilities

1. Sales Generation and Business Development

* Conduct proactive sales activities including sales calls, telesales, client meetings, site inspections, and networking opportunities.

* Identify new markets, strategic partnerships, and business opportunities to increase revenue.

* Develop and maintain a healthy pipeline of prospective clients and repeat business.

* Attend trade shows, travel fairs, promotional events, and other networking functions when required.

* Consistently meet or exceed individual and departmental sales targets.

2. Inquiry and Client Relationship Management

* Respond promptly to inquiries received through phone, SMS, email, social media, website, and other channels.

* Build strong relationships with clients from inquiry stage until post-event completion.

* Provide timely follow-ups and maintain excellent customer service throughout the sales process.

* Manage assigned accounts and ensure all client requests and commitments are properly documented.

3. Site Inspections and Product Presentation

* Conduct site inspections and ocular visits with strong knowledge of the company’s products, facilities, and services.

* Recommend packages and customized solutions based on client requirements.

* Present proposals and negotiate terms in accordance with approved pricing and policies.

4. Proposal, Contract, and Sales Administration

* Prepare and review proposals, quotations, and contracts in accordance with approved rates and procedures.

* Review and approve proposals prepared by Sales Executives.

* Ensure that revisions to contracts, event details, and rates are properly documented and approved.

* Maintain complete and accurate client files and sales records.

* Demonstrate mastery of the sales pipeline and CRM system.

5. Account Management and Collections

* Monitor payment schedules and collection status of assigned accounts.

* Coordinate with Accounting regarding issuance of Official Receipts and Accounts Receivable documents.

* Bill clients for additional bookings, penalties, rental extensions, damages, and incidentals when applicable.

* Monitor aging accounts and coordinate collection efforts as necessary.

6. Event Turnover and Cross-Functional Coordination

* Conduct pre-event coordination meetings with Operations and other departments.

* Ensure accurate turnover of event details, timelines, and client requirements.

* Serve as the primary liaison between the client and internal departments until proper handover.

* Ensure all commitments made during the sales process are communicated and documented.

7. Reporting and Performance Monitoring

* Maintain updated leads reports, sales pipelines, and action plans.

* Prepare weekly, monthly, and quarterly reports as required.

* Analyze sales performance and recommend strategies to improve revenue and conversion.

* Monitor financial objectives and achievement of sales quotas.

8. Process Compliance and Continuous Improvement

* Adhere to company policies, pricing structures, and approval processes.

* Ensure data accuracy and completeness in all sales documents and reports.

* Recommend process improvements to enhance customer experience and operational efficiency.

* Maintain confidentiality of company and client information.

* Perform other duties that may be assigned by Management.

Qualifications

Education

* Bachelor’s degree in Hospitality Management, Tourism, Marketing, Business Administration, Communications, or related field.

Experience

* Minimum of three (3) years of experience in sales, account management, hospitality, events, or related industries.

* Experience in wedding, events, resort, or hotel sales is preferred.

* Experience handling key accounts and supervising junior sales personnel is an advantage.

Technical Competencies

* Strong knowledge of consultative selling and customer relationship management.

* Familiarity with CRM systems, Microsoft Office, Canva, and Google Workspace.

* Excellent proposal writing and presentation skills.

* Ability to analyze sales pipelines, conversion rates, and revenue performance.

Behavioral Competencies

* Strong communication and interpersonal skills.

* Highly organized with excellent attention to detail.

* Customer-focused and service-oriented.

* Proactive and results-driven.

* Strong sense of accountability and ownership.

* Able to work under pressure and manage multiple accounts simultaneously.

* Demonstrates integrity, professionalism, and sound judgment.

Job Type: Full-time

Pay: Php25,000.00 - Php28,000.00 per month

Benefits:

• Employee discount
• Free parking
• Health insurance
• Opportunities for promotion
• Promotion to permanent employee
• Transportation service provided

Application Question(s):

• Are you willing to render work on holidays (with holiday pay)?
• Are you willing to work with only one rest day per week that doesn't fall on a weekend?

Experience:

• Sales Supervisor: 3 years (Required)

Work Location: In person