Support Engineer

Key Qualifications:

• Excellent customer service skills.
• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation.
• Excellent English-language oral and written communication skills.
• Exceptional time management and multi-tasking skills.
• Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment.
• Ability to maintain composure and customer-service focus in stressful situations.
• Motivation and ability to work as part of a distributed team.
• Conceptual understanding of IP networking and basic network troubleshooting skills.
• Conceptual understanding of multi-tiered and web-based information systems architecture.
• Experience providing hardware and software technical support for Macs, iOS devices.
• Experience troubleshooting macOS and iOS operating systems.

Job Types: Full-time, Temporary, Contract, Permanent

Experience:

• troubleshooting macOS and iOS: 3 years (required)
• hardware and software technical support: 1 year (required)
• IP networking and basic network troubleshooting: 1 year (required)
• customer service: 3 years (required)

Language:

• English(C1/C2) (required)