Customer Experience Intern

Job Description

ZKTeco is a world-leading manufacturer of biometrics readers (facial, vein, fingerprint palm) access controls, time attendance, turnstiles and barriers, security cameras, metal detectors, car park & vehicle management solutions, X-Ray inspection, integrated security solutions, and embedded biometric and radio-frequency identification modules.

• Handle customers complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Keep records of customers interactions
• Answer both general/specific customer questions about the company’s products
• Meet personal/customer service team sales targets and call handling quotas
• Provide potential and existing customers with exceptional customer service

• First degree in Mass communications, Computer Science, Marketing and related field is an added advantage
• Graduates who have completed their Higher Education programs and are awaiting NYSC deployment (PRE-SERVICE).
• Corp members currently undergoing their National Youth Service Corps (NYSC).
• Confident with phone inquiries
• Knowledge of CRM tools
• Excellent verbal and written communication skills
• Ability to collaborate with teams
• Attention to detail and critical thinking
• Ability to work in a fast paced environment
• Experience in Customer Service is an added advantage

Remuneration

Competitive

Preferably Female for Gender Balance