Dispatcher

Roles and Responsibilities:

• Responsible for dispatching of tickets, alarm monitoring and escalation, restoration, information for OSP and Last Mile.
• Responsible of fault escalation :
• TT quality ; Escalate on time and accuracy
• Send SMS on time ,voice call , email
• Update on time with proper information in remedy and via SMS;
• Closing on time with right root cause
• Inform shift manager about L1 and important outage within 5 MIN and update him/her every 30 min,
• Responsible for CRs surveillance quality:
• Monitor from beginning and end the CR
• System healthy checking has been done when CRs are finished
• Report CR status in Remedy when CRs are finished
• TT created when CRs time expired and there was faulty
• Report sending on time and accurate
• Daily report (Exco that should be update in daily base, morning evening that should be update for sending report)
• Handover report
• Access control with subcontractor and Landlord
• Attended to all training and process review
• Checking related emails (personally and group email)

Qualifications:

Skills

• Excellent communication skill
• Ability to manage project progress and handle in-depth technical issues
• Strong team development and leadership skills
• Excellent team player
• Ability to teach others
• Time Management
• Excellent reporting skills

Experience

• At least 2 years of related work experience in telecom network operation and maintenance or 1 year of experience with Telco company
• Familiarity with OSS and dispatch systems.
• Familiarity with GSM and 3G.

Education

· 3/4 year university degree in Telecom or Computer Science

Other Requirements

• Ability to work off hours depending on Network outages and customer requests
• 24x7 availability to support after office hours
• Relocate within the country
• Very good communication skill, Oral and write English
• Familiar with office standard packages (Word, PowerPoint, etc)

Job Type: Full-time

Benefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• 13th month salary
• Overtime pay
• Performance bonus
• Quarterly bonus

Education:

• Bachelor's (Required)

Experience:

• Telco: 2 years (Required)

Work Location: In person