General Manager

Job Overview: The General Manager is responsible for the overall leadership, strategic direction, and operational performance of the travel agency. This role ensures business growth, profitability, excellent customer service, and strong supplier relationships. The General Manager oversees all departments, drives sales performance, and ensures compliance with industry regulations and company standards.

Key Responsibilities:

• Strategic Leadership & Business Growth
• Develop and execute business strategies to achieve revenue and profitability targets
• Identify new market opportunities, partnerships, and service offerings
• Monitor industry trends and competitor activities to maintain a competitive edge
• Set and track KPIs for sales, operations, and customer satisfaction
• Operations Management
• Oversee daily operations including ticketing, reservations, tour packages, and customer service
• Ensure efficient processes, service quality, and timely delivery of travel services
• Implement systems and technologies to improve operational efficiency
• Manage vendor and supplier relationships (airlines, hotels, tour operators, etc.)
• Sales & Marketing Oversight
• Lead sales strategies to increase bookings and customer acquisition
• Collaborate with marketing teams on campaigns, promotions, and branding initiatives
• Build and maintain relationships with corporate clients and key accounts
• Ensure achievement of sales targets and revenue goals
• Financial Management
• Oversee budgeting, forecasting, and financial planning
• Monitor expenses, margins, and overall financial performance
• Ensure proper pricing strategies and cost control measures
• Review financial reports and implement corrective actions when necessary
• Team Leadership & Development
• Lead, mentor, and manage department heads and staff
• Foster a high-performance, customer-focused culture
• Oversee recruitment, training, and performance management
• Ensure clear communication of company goals and expectations
• Customer Experience & Quality Assurance
• Ensure exceptional customer service across all touchpoints
• Address escalated customer concerns and resolve issues effectively
• Implement quality assurance standards and continuous improvement initiatives
• Compliance & Risk Management
• Ensure compliance with travel regulations, licensing, and company policies
• Manage risks related to operations, customer safety, and financial transactions
• Maintain proper documentation and reporting standards

Qualifications

• Bachelor’s degree in Business Administration, Tourism, Hospitality, or related field (MBA is an advantage)
• Minimum of 5–10 years of experience in the travel or tourism industry, with at least 3–5 years in a leadership role
• Strong understanding of travel operations, ticketing systems, and tour management
• Proven track record in sales growth and business development

Key Skills & Competencies

• Strong leadership and decision-making skills
• Excellent communication and interpersonal abilities
• Strategic thinking and problem-solving skills
• Financial acumen and analytical capability
• Customer-focused mindset
• Ability to work in a fast-paced, dynamic environment

Key Performance Indicators (KPIs)

• Revenue growth and profitability
• Sales target achievement
• Customer satisfaction and retention rates
• Operational efficiency and service quality
• Employee engagement and retention

Benefits:

• Competitive salary with performance-based incentives
• Travel discounts and industry perks
• Career growth and development opportunities
• Comprehensive health and retirement benefits

Pay: Php75,000.00 - Php80,000.00 per month

Work Location: In person