Parking Enforcement Officer

General Description

• Strong judgment and attention to detail in enforcing regulations
• Clear communication and customer service skills
• Ability to work independently and respond to changing needs
• Comfortable with reporting, documentation, and basic technology
• Reliable, safety-focused, and effective in public-facing situations

Examples of Duties and Responsibilities

Parking Regulations Enforcement

• Issue parking citations to motor vehicles and/or engage in related informational efforts to achieve compliance.
• Impound vehicles as required.
• Assist with disabled parking permit fraud investigations: identify possible suspected stolen vehicles.
• Respond to radio dispatch calls regarding parking violations and parking complaints.

Public Relations

• Assist community members in locating stolen, towed, or lost vehicles.
• Respond to the parking enforcement needs of construction/residents.
• Provide public information/clarification regarding parking ordinances and policies of the City and division.

Record Keeping

• Enter, retrieve, and compile vehicle registration information.
• Observe and record down/missing street signs and other hazardous street conditions or traffic accidents.
• Document any vehicle damage and towing locations and distribute copies as appropriate.
• Respond to subpoenas from City Attorney’s Office and testify in court on parking issues, specific violations or fraud cases.

Miscellaneous

• Maintain City of Madison vehicles used for daily assignments.
• Report mechanical problems promptly to ensure safe operation of assigned vehicles.
• Participate in training of new hires.
• Work special events and liaison with organizers to post temporary signage and enforce parking regulations pursuant to the special events.
• Enforce parking restrictions and assist with no parking issues for special events.

Minimum Qualifications

One (1) year of experience of direct public contact communicating or explaining organizational policies and procedures to the general public.

-OR-

-OR-

Familiarity with:

• Principles, practices, and terminology applicable to enforcing the City's parking ordinances and regulations.
• Computer software applicable to the duties of the position, including Microsoft Office and Sharepoint.

Special Requirements

• Possession of a valid driver's license.
• Ability to work a flexible schedule including days, evening, and night shifts, as well as Special Events.

• Ability to work outdoors in all types of weather at various times of day and night while driving, walking, standing, and performing repetitive arm movements when marking vehicles.
• Ability to frequently get in and out of vehicles.
• Ability to walk extended distances, up to 10 miles on a given shift, in all types of weather, when enforcing parking.
• Ability to carry materials weighing up to 20 pounds and may have to bend, lift, reach, and pound signs as necessary.
• Ability to learn to operate a right hand drive vehicle.
• Ability to learn to use a two-way radio, computerized hand-held ticket-writer, and other related equipment.