Dental Practice Manager

Chief Operating Officer (COO) – Dental Practice

Location: Topeka KS
Position Type: Full-Time
Reports To: Owner / Lead Dentist

About the Role

We are a growing, patient-centered dental practice seeking an experienced Chief Operating Officer (COO) to lead the business, operational, and people-management side of the practice. This role is ideal for a proven dental leader with a strong background in sales, human resources, marketing, and small-business growth who thrives on accountability, systems, and measurable results.

The COO will work closely with the owner to translate vision into execution—driving patient growth, retention, operational efficiency, and team performance while ensuring exceptional patient experience.

Key Responsibilities Operations & Leadership

• Oversee daily operations to ensure efficiency, consistency, and high performance
• Lead and facilitate structured office meetings with clear agendas, goals, and follow-up
• Develop and monitor workflows to improve scheduling, case acceptance, and patient flow
• Coordinate cross-functional collaboration between clinical, hygiene, front office, and leadership teams

Business Growth & Sales

• Drive practice growth by increasing new patient acquisition and improving patient retention
• Implement and oversee sales systems to improve case acceptance and production
• Analyze performance data and develop strategies to increase overall sales volume
• Ensure the team is trained and aligned around patient communication and value presentation

Human Resources & Team Management

• Manage all HR functions including hiring, onboarding, performance management, and retention
• Conduct employee performance reviews, coaching sessions, and corrective action when needed
• Build a strong, accountable, and motivated culture aligned with practice values
• Develop leadership within the team and ensure clear role expectations

Marketing & Patient Experience

• Oversee marketing strategies to grow brand awareness and patient base
• Track marketing ROI and adjust strategies to optimize results
• Champion an exceptional patient experience from first contact through long-term retention

Financials, Insurance & KPIs

• Oversee insurance claims processes and ensure timely, accurate reimbursement
• Monitor and manage KPIs including production, collections, retention, new patients, and case acceptance
• Use data-driven decision making to improve profitability and operational performance
• Collaborate with owner on budgeting, forecasting, and strategic planning

Qualifications & Experience

• Minimum 3–5 years of leadership experience in a dental practice or healthcare business
• Proven success in sales, operations, HR, and marketing
• Demonstrated experience growing a small business or practice
• Strong understanding of dental insurance, billing, and claims management
• Experience managing KPIs and holding teams accountable to goals
• Exceptional communication, leadership, and organizational skills
• Ability to lead with confidence, empathy, and authority
• Results-oriented mindset with a passion for continuous improvement

What We Offer

• Competitive compensation based on experience
• Performance-based incentives tied to growth and KPIs
• Opportunity to play a key leadership role in scaling a thriving practice
• Collaborative partnership with ownership
• A culture focused on excellence, accountability, and growth

Pay: $55,554.61 - $70,000.00 per year

Work Location: In person